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February 2023 by C L.
Miserable website, on hold for the pharmacy for more than 40 minutes!!! Called different times of the day and still never talked to a person. Who has time to be on a call for that long??
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July 2022 by KP E.
read the reviews Walgreens...there is a real problem at this location...service is painfully slow and when they tell you a prescription is going to be ready it rarely is...staff just doesn't seem to care...do you Walgreens??
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July 2022 by Billy M.
This is the worst occupier of a drug store in this area for 40+ years. I didn't even want to give it a star but I needed to to write a review. I have never had a drug store lose prescriptions not have common medications on a consistent basis. I want Fay's, Eckerd or Riteaid back! So from now on CVS on Sandcreek Rd
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June 2022 by Denamarie T.
Worst most incompetent rude staff at this location.Cannot contact by phone, over a hour wait time is unacceptable. I Received 2 voicemails over 3 days saying perscription is ready for pick up but when I arrive at store am asked to provide the original written scrip. Wasted an hour and 20 minutes trying to straighten out. Communication difficulties abound with several staff who could not be understood by customers or other staff. Observed staff at window unbelievably rude and nasty to customers snapping at them " when I get to it". This was the same person who answers the phone, NOT. ( Obviously just puts the recording on for extended periods)
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October 2021 by Betsy A.
I have been a customer of this pharmacy for a long time. I thought the service was very good through the time it was Fay's, then Eckerd and then Rite Aide. The transitions from one pharmacy to another were just about seamless. I was always a fan of Walgreen's so I was happy when I heard they would be coming in next. Boy, was I wrong! I gave them a break during the early transition days, but now I have to comment. It is impossible to call and actually speak to the pharmacy department. The automated attendant usually has no option for the reason I'm calling and it it impossible to bypass and get to a live person. Today I attempted to get a flu shot. I waited over a half hour while one woman at the desk tried to service a line that went all the way down the aisle plus the drive-through window. I had unfortunately forgotten to print out the online form and bring it with me, and it was very clear they would never print it and give it to me. They are severely understaffed and, while the woman at the desk is a long-term employee who is very good, there was no chance I was going to get a flu shot today without wasting my entire day off! Sadly, I wasn't the only one in my position. They need a better online system and more staff!
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September 2020 by Sam W.
This store needs new management, very unprofessional. Even the adults are children, customers walk in without a mask or it's around their neck. The management puts their workers under a lot of pressure and risk, I noticed one cashier was ignored on many occasions when they would call for back up constantly. This store needs corporate to step in but unfortunately that will never happen. Personally, I'd never allow my kid to work for this company but that's just me. I recently walked in one day while shopping and I over heard the store manager bullying one of the cashiers, I couldn't believe my ears.
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January 2020 by Kate M.
Awful customer service in pharmacy. Tried transferring prescription. They told me they would call me when prescription was ready and didn't, they spelled my sons last name wrong even though i spelled over the phone, long lines, rude staff that impatient and didn't explain well why my copay cost went up $20 because i suspect they entered insurance wrong
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October 2019 by Tuba Y.
The customer service is the worst! They were so unfair to me. I took the line, they told me to wait to be called. Then I sat with my 2 little kids,I was barely walking with an awful kidney pain.The man,came later than me,sat next to me.They called him,he took his med right away on an empty cashier and left. I asked if my med was ready.The pharmacist said yes,and told me to take the line! I told I already took the line and waiting to be called but she told me to take the line AGAIN with a very cold face and voice.I waited there 45 minutes! So I took the line I didn't want to argue.I called cust service so many times and filled complaint form 3 times. I told them I expect a call from supervisor or director. It's almost 3 weeks,I got no call!
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October 2019 by Tim K.
I was the only person on line with two registers open and the cashiers managed to take over 7 minutes to help each of them. Took a very long time to get some well needed eye wash. The eye wash ended up being a nightmare in itself but that's a story for their customer service complaints. Store was very clean. Parking was ample. Everything was in order just a bad misfortune with check out.
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March 2018 by Benjamin M.
I am rarely sick, so in my mind drug stores are usually just a waste of space that could have something more interesting located there. Yes, I am bitter that one of my favorite Rochester childhood restaurants was bulldozed for a drug store (that wasn't needed, and closed within a year or two). That being said, drugs stores are also convenience stores where you can buy office supplies, dried/canned foods, beauty supplies, etc. I have been here a couple of times, but never as the "first on my list" store. There is a Dollar Tree across the street (which up until 2016 was the Rite Aid, until it moved here after being bought by Walgreens) which I go to when I want really cheap stuff. There is a small, but nice, Price Chopper also across the street that I go to when I want food or other things like that. Frankly, it is an odd location for a Rite Aid. I am sure it excels at certain things, but not anything that I really need. But, it is clean, the staff are usually friendly, and around the holidays it stocks various seasonal items that are of interest.
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May 2017 by Siham S.
The staff is very rude and innopropriate. It makes u feel unwanted every time you walk in. They talk badly about the customers right in front of you. Won't ever go back there!
