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March 2024 by Rob Cervoni
BEAUTIFUL CLEAN STORE FRIENDLY STAFF AMAZING FROZEN YOGURT AND TOPPINGS
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February 2024 by nyla arencibia
Very great workers! Was greeted politely and were extremely welcoming. Love the place and go here all the time! Highly
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February 2024 by Laura Sued
I was hesitant to share my experience because my kids usually LOVE going to 16 handles, however, the 2 female employees working Monday evening on 2/19/24 should reflect and consider if a job in customer service is for them. They treated myself and my family with entitlement, rudeness, going as low as to go after my 4 year old son. That’s where I draw the line. I would appreciate a call from corporate because these girls should no longer be employed at a familyfriendly establishment.
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February 2024 by kerriann torres
Best froyo place ever! Everyone’s so nice and welcoming! Froyo is amazing too.
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February 2024 by Newton Pereira
Total ripoff be aware. Came here with my 2 kids. Lady asked me to put the cups on the scale. She weighed the first 2 cups and then she asked me to put the other cup and weighs again. All 3 cups were 26.7 oz and the 2 first ones 19.1oz. She charged us for the first 2 cups and then for the 3 cups. Scam artists. 3 small cups 40$. Tried to speak to the girl and she would not listen. Be aware they are stealing people's money. Such a shame, my kids liked it here, never coming back! I am so disgusted at this place! Shame on you!
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January 2024 by Pilar Carbone
The Manager, was working. I asked her if my granddaughter could have a small spoon so she could sample a flavor that she never had to see if she wanted it. The manger was so rude and unprofessional, she stated with an attitude “we do not do samples “. I asked her that my granddaughter just wanted to see if she liked that flavor. The managers said I am the manager , no samples as per corporate. This is no way to speak to a customer I have worked in retail for 20 years. If this person worked for me she would be out of a job!! She needs to be talked to.!!On the review a customer wrote “free flavors” Kindly state in writing on the wall where customers can see “ No Samples” if this is your policy!
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January 2024 by zobia Rashid
Lovely staff and great yogurt!!
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January 2024 by Grace Pena
Love this place service is good the workers are so sweet and everything is clean and delicious ?
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January 2024 by Stephanie Dieudonne
Best customer service ever!!!! So many diff flavors that all taste amazing, the environment is clean and
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January 2024 by Jennifer Hagens
2 cups of yogurt was $27 that’s just insane. I feel like I got totally ripped off. And you can’t even get a sample to try it. I almost walked out but the lady behind the counter was very nice and I felt bad. I will never return to this place. Total rip off!
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January 2024 by ashia wig glam gibson
Great ice
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January 2024 by Natasha K
Really fun place, been going for what feels like forever and the service is always great.
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December 2023 by David E.
Terrible and unreliable, totally disgusted with this business never to go again, terrible staff terrible attitude with the baker
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October 2023 by Alyssa
I use to love this place the froyo is great and the majority of the shop is clean however twice now I’ve used their bathrooms and there has been FECAL MATTER still in the toilet. I should not have to tell staff to clean the bathroom as a customer. It’s completely killed my appetite for this place as I usually use the restroom before having the froyo.
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September 2023 by Ryan Berman
I love 16 Handles! Their frozen yogurt is always delicious with a wide variety of flavors and toppings. The staff is friendly, and the vibrant atmosphere makes it a perfect spot for a sweet treat. Highly recommend!
