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February 2024 by E B
Rip Off.Charged me for extra fees that was not agreed upon and the workers falsely claimed. They claimed we had an extra driver and Insurance coverage for my time using the car, when originally agreed upon 5 days. Then the workers got nasty. will not be using enterprise anymore
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February 2024 by Amy Rogan
I needed a rental car because my car was hit and needed body work. Bottom line: when I returned the rental car, Enterprise contacted me a few days later to say I had a bill of over $800! Enterprise ignored the allotment from the insurance company and rented me a car that was above the daily allotment, and this was without my knowledge or permission. I went twice to speak to Marcus and Jawaan in person. I was told, after my second visit, that I would be called within 48 hours and there would not be a balance. However, within a few days, the charge was put through on my Discover card .This happened in October and I am still dealing with Discover to dispute this charge. Very unprofessional, and not conducting business in good faith.
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February 2024 by Sigma Wolf
Dealt with a gentleman named Peter. He was great. Would definitely return.
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February 2024 by MazeDoll Beaty
Every staff member was so nice, patient, and helpful!!! Especially the Branch manager Jawaan. And Marcus. Will be renting all future rentals from this location. Thank you!
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December 2023 by L N
The branch manager Juan was very rude and unprofessional. When I brought up my concerns about the car I was about to take he refused to rent me the car and put me on the “do not rent” list.People like him ruining the company’s name.As a loyal customer and using Enterprise for years for business and pleasure I was exposed to a whole new level of hate and bullying.
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November 2023 by Marie Remy
I went to return a car. 2 men sitting in the office doing nothing. One said someone will be right with you. I was thinking that they’re on break and the other 2 men who’s with customers will be assisting me. A car pulled up and park and 1 of the guys in the office that was doing nothing went out to help the person that just arrived. I went outside to tell him that I was there 1st. It be your own people discriminating against you. This is one of the worst branches
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November 2023 by Andrew Liebowitz
This was the best car rental experience of my life. Everyone in the Lynbrook Enterprise office was very friendly and the customer service I received was A++++! Darrel, Marcus, Jawaan and Caleb all were amazing to work with. I wouldn’t go anywhere else if I’m ever in need of another car rental. I highly recommend them. You all Rock!!
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October 2023 by Larry Ware
Enterprise has always been there in my time of need and went out of the way to provide me excellent service.
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October 2023 by Marion Hochberg
Excellent courteous, friendly, timely and professional service. It was a pleasure dealing with the good folks at Enterprise.
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September 2023 by Joseph Tobar-Oliva
After. Rough start in the beginning of getting a vehicle that had issues, woman by the name Deja (correct my spelling), was such a bright face to end the rental and put a smile on my face. The amount of customer service that she had and expressed with such excitement is the definition of an employee that loves what she does. She truly made my month long rental (due to accident) which i was dreading because of the vehicle availability upon pickup (not the best) feel like it was just a weekend trip that went by quickShe truly made my experience 1000x better after speaking to such a great vibe, super cheerful personality. Definitely and highly would recommend!!!
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September 2023 by francine benzola
Very courteous, helpful and definitely know how to treat there customers. Would definitely be returning to this location. Ty to the management and Roxanne for your help...
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August 2023 by elias henriquez
Really bad experience I got a rental car because somebody hit me from behind insurance is supposed to pay for everything I ask the guys insurance covering everything correct they respond. Yes you should not worry. The only thing you have to do is give us your credit card so you can get a rental car and insurance will refund you what ended up happening it’s I ended up paying from my pocket $450 for insurance. I didn’t order they just give it to me so horrible experience you guys sucks definitely not coming back there anymore I’m not even recommending you guys from Lymbrook and for the record I got two different cars. The first car broke down in a weekend night, police help me to push the car out of the road even the police was like how come you got a Toyota Highlander knew any breaks down just from the nowhere I was like it’s a rental car from Lymbrook the next car he has the check engine wrong all the time because it was something going on with the auto stop and wish I can give you less than one star
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August 2023 by joseph williams
Enterprise rental is the best had great carIn and out was quick definitely recommendLynbrook ny location
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August 2023 by Dawn M.
do not reserve a car here!!!! horrible. horrible. they don't answer the phons at all I even called while at the car rental office I watched employees pick up the phone and hang up immediately. i wanted to verify my rental prior to picking up the vehicle. but could not sue to the employees hanging up. once I arrived the office was filled with 20 or more unhappy customers. they were turning away customers because they overbooked cars. SMDH. and what did they tell me NO cars available. they said it with a smile. no answers to why a simple thing just to answer the call this way a customer could book at a different enterprise. buy This is the service when certain people work in an office uncared .... repeated customer service. HORRIBLE.
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August 2023 by Frank Cruz
I had to rent a car and Robyn Francis was amazing she went above and beyond to get me a car in a timely manner customer service at it's finest a true asset to the company friendly professional and attentive upon returning my car Darrell Bruce was very professional and great at his job and gave me a clear breakdown of my bill overall awesome experience thank you so much
