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August 2023 by Joe H.
I purchased a replacement Hayward pool pump from Leslie's on 9/12/22. It was replacing a pump that had been in service for 11 years. It was in service for a month before the pool was closed for the winter and the pump removed and stored in my heated basement. The pump was placed back in service 8/3/23 and the motor failed on 8/5/23. After trying, unsuccessfully, to contact Hayward for three days. I called Leslie's for help with my $399.00 purchase. They essentially said that there was nothing the could do except give me the same unanswered phone numbers I had been trying for three days or fill out a form on unresponsive Hayward's website. I have been doing business with Leslie's for years buying chemicals and small maintenance items. Shame on me for not doing my usual due diligence. They're like a rash on the Better Business Bureau website with one unresolved complaint after the other. Do not, and I repeat, do not buy pool filters, pools or hot tubs from Leslie's. They don't stand behind the products they sell. They will instead point you to a company like Hayward whose only point of contact is a Philippines based call center.
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July 2023 by Zoltan Teleki
Alittle expensive but quality stuff
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June 2023 by Rich R.
My review of Leslie's Pools in Centereach, NY is based on my overall experience with them. I have a 40K gallon in-ground pool and I bring my water to be tested every 7- 10 days. The staff is always courteous & attentive. The store manager Katy is usually busy with a customer or two but still goes out of her way to chime in and assist whenever she can. I respect when workers can multi-task and still do a great job and that is the treatment I've always received from Katy and the rest of her staff. I always leave there with the chemicals and or the knowledge of what my next steps are to keep my pool in great shape. If you are within 10 miles of Leslie's in Centereach I recommend you give them a try and experience great service !Rich R.
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May 2023 by Dennis Rivas
Bad attitude from personel. They don't seem happy
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May 2023 by Efrain Hernandez
Friendly service and professional
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April 2023 by Daniel Epstein
Good supplies. A bit pricey.
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November 2022 by Nancy Robertson
Knowledgeable staff - can't deny it. Prices a bit more expensive comparing to the Internet (
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September 2022 by Alon S.
Terrible. Those guys are clueless . Do yourself a favor and order online. Any questions go to youtube. Never again !
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August 2022 by Connie Pace
Called during regular hours tried 8 tomes on 2 hours noone picks up the phone.I do not live in the area and called to see if the item I needed they had. Unfortunately staff cant be bothered.
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August 2022 by Diana Diaz
I visited the lynbrook location. I asked a few questions to an employee (old white man) he is very arrogant and rude. In some way I felt that he was being racist and was not willing to help me because I’m Latina. Please train the employees better so they can learn how to support customers.
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August 2022 by Jim Spyro
For a pool supply store, they are surprisingly lacking on pool supplies. Went in to buy chlorine for my pool, and they didn't have neither liquid nor chlorine tablets... they also scoffed at me when I told them about my "smaller" sized pool. I guess they only care to cater to customers with larger pools.
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August 2022 by Nel R
Always helpful when you're there but I wish someone would answer the phone. They never answer the phone!! Really 3.5 stars because of the phone thing
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July 2022 by Gail Hilton
Leslie pool team is caring and very helpful and are willing to share their knowledge with me so that I may that are aware of maintaining and maintenance
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July 2022 by Simon Tan
checked online for stocking item only this store show that they have it but went over there and they don't have it but they was super friendly and help me to check in the back but it's out of stock but they willing to help me to order it and ship it to my house for free. thanks.
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June 2022 by Mitchell Goldner
Great service. Very knowledgable.
