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July 2023 by Rene
Terrible attitude by owner... Never stays open according to his hours... 3 straight days my husband asked if our blower was ready ...3 straight days my husband went at 4:45 from the train ...he was already closed even though my husband called and said he was on his way. Very nasty man. I would never use this place again. If I could give zero stars I would.
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January 2023 by Frank Maniaci
Great work they have all repairs done in a timely manner and warranty all repairs done after pick up for first few months which is great
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December 2021 by Peter Cirrisi
I haven't been there myself but the place has a good reputation for being honest and treating there customers well.
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March 2021 by James S
The owner should just sell the place and retire. He's very grumpy and has an attitude . I like to support the local businesses but the last two times I went there they were disorganized and rude.
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March 2021 by ryan demarco
Easily the nastiest business owner I’ve ever experienced. I rather shovel during a blizzard than bring my snowblower here for repair and experience his hostility.
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January 2021 by Joshua Deal
Just got off the phone with this place. I highly recommend avoiding. We need better local businesses in this area so locals can actually shop around here.
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December 2020 by Arthur Lavitt
Busy..working hard
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October 2020 by William R.
Very Rude, quoted one price and then came back and it was almost triple (reason was apparently it was a busy time) FYI October 15th for a snow blower tune up....No Masks...Talked Down To...The list goes on. If anyone is in the area check out the place on Whitehall street instead.
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June 2020 by john labarbera
Mechanics are nice guys. But the owner Rich is a miserable Human being. I could’ve gone to a box store but I try to support local businesses my mistake I’ll never go there again Take the advice from other reviews also
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June 2020 by Joseph E.
DO NOT GO HERE! If I could give this company 0 stars I would. They are disingenuous, unprofessional & rude. I contacted this company for a power washer repair. They quoted a price for the repair & based on their quote, I authorized them to repair my power washer. After the work was done, they attempted to increase the price by $150. I disputed this with the owner Rich but he was rude, wouldn't do anything and my machine was not repaired. They are unable to conduct business & can care less about their customers concerns. Avoid this company at all cost!!!
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May 2020 by Henry Jimenez
If I could give zero stars I would. So rude Jesus I never met people so unprofessional at the frontdesk .As a military vet DO NOT GO HERE!
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October 2019 by Jason. T
This place is terrible for pros. This guy has been in business a long time but will close an hour early because he's been there all day when you come in to make a purchase unprofessional. He put the wrong part on my blower once on a factory recall. He's sold me the wrong parts too many times to count so done.if your looking for bad service, bad attitude and no knowledge go to this place. For my company I will no longer be using this store.
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July 2019 by Hell manns
Just read the reviews. I'm warning you, go elsewhere. They give you a quote, then triple it. It's insane. DO NOT GO TO THIS BUSINESS.
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July 2019 by Christian S.
Please proceed with caution. This repair shop is the worst business I have ever experienced. My story. I brought my Echo hedge trimmer in for service. I gave them my name, telephone number and address. They charged me a service fee of $30. Which I put on my American Express credit card. They said because of the pending holiday it would take several days for repair. I waited for two weeks without a word from them. I telephoned them, to my surprise, they notified me that the unit was picked up and paid for. They sold my echo hedge trimmer for the $90 repair bill. They then accused me of fraud, stating I had someone pick it up. However as stated on the claim check, no equipment returned without a claim check. I was forced to buy a new hedge trimmer from them, and only credited half of my original purchase price. They are crooks who will manipulate you into buying equipment, never trust this place or their employees.
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May 2019 by Doreen L.
My father brought a 12-year-old leaf blower in to this shop. He had installed all new parts himself and informed them as such. The new parts didn't do the trick so he brought it to Merit. He goes back in a few days later after leaving the blower and a $20 deposit. He was told that they replaced all the parts he had newly installed himself - and charged him for all those parts that were brand new already! They also charged $45 for what they quoted as two hours of labor. Two hours of labor to basically adjust a leaf blower! The grand total was $75! For that, he could have purchased a new blower! When he argued with them regarding the gouging, the nasty owner said to take $5 off the price. Absolutely a scam - you want to go local and support local but with these prices like this, who can afford that? Never again. (And you shouldn't go either!)
