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November 2023 by Dannysha Diaz
Tatiana, Randy, and Edwin provided excellent customer service at Sunrise Volkswagen. They were extremely helpful, transparent, and listened to my car needs as a customer. Tatiana showed me the vehicle options available to me based on what I was looking for. Randy was always a call away when I had any questions. Randy provided a full tutorial of how to use all of the systems in the 2023 Jetta. Edwin was very helpful in discussing my financial options. I appreciate all of their help and would definitely recommend them to anyone looking to buy a Volkswagen!
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October 2023 by Judy
I would give this dealership no star if I could . I brought my precious Beetle here for service a month ago . I told the service desk that 4 warning lights were showing up on the dash board . He proceeded to tell me the service I need which came out to over 500 dollars . The next time I drove the car the service warning lights were back on . The car hadn’t been driven till I could get it back to service . Over 600. More dollars later for a problem I asked to be fix the first time . I don’t even think they looked at the problem the first time .. I ask to speak to the manager , I felt totally bulldozed . All they cared about was making sure they got more money out of me , not about the car or me . Costumer service ? None . Over 1100 dollars later I feel totally deflated , ripped off . I will never bring my car back to sunrise Volkswagen again . No apology ,, .. , I was even told I brought the car in on a Saturday , the receipt read 12sept23 . The service rep obviously read it wrong and when I returned to show him he read it wrong there wasn’t even an apology . I bought my car in Islip and had serviced it there for the first 3 years because of distance I brought it to sunrise . When I think back to the difference in experience from one dealer to the other it will be worth the extra time next year.
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October 2023 by Jake
Fantastic place. Exceptional customer service. Big shout out to RANDY and EDWIN. They made the deal and overall experience that much better. These guys go above and beyond, felt like family. Randy walked us through every step, giving us best price, and even took time after the deal to sit in the new car with me and my wife to go over details and car features. We are extremely satisfied and will be recommending. Ask for Edwin regarding any financing offers! Sunrise Volkswagen is the place to go.
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October 2023 by Anne Collins
10/10 experience. Sunrise VW are incredibly kind and reasonable. I walked in, and within 20 minutes I was able to sign a new lease, unlike most car dealerships where you’re stuck negotiating for over an hour! They are very efficient. This is my second lease through them!
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October 2023 by Lesah S.
Made an appointment here to have my VW serviced for the first time, and wanted to get a full VW once over since I have a warranty. . I walked in and was greeted by someone who was sitting behind the desk. She said I needed to wait for a service advisor. 15 mins later I'm still standing there. She goes to get someone and tells me they will be here shortly. 10 more minutes later someone finally comes up. Instead of apologizing for making me stand around waiting she says to Me, did you get the slip from the valet? I said no I didn't know I needed one. She said well get that and come back. There was no signs at all outside saying bring you car here for service. I just left instead. Went to my local mechanic.
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August 2023 by N sand
Great experience. Randy Grene was my salesperson, and was fantastic to deal with. Knows all the cars well, gave a very good deal right away, and works closely with the customer. 2023 Tiguan is very nice all around.
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August 2023 by D Mcc
Im updating my review after speaking with service manager. I think we both agree it's very frustrating on all parties not to be able to replicate a problem. After sitting down with him, we were able to clarify most issues and get a plan of action going forward. The service manager was very understanding and willing to take the extra step to make my wife comfortable driving her car. Have to also point out that the sale experience at this dealership was very pleasant and uncomplicated....Leased a 2022 Taos that turned out to have numerous problems. Dealer always says they can't duplicate problems which just drags things out. Had oil level issues, brakes burning up in rear, stalling, hesitation and a lag on acceleration. Poor gas mileage was getting 36/42 mpg highway now 26. Broken piece of plastic in back of car they couldn't replace after numerous visits.Now more serious issues have developed with autonomous emergency braking engaging for no reason. Numerous times lane assist stops working while driving. Videos and pictures provided to show it happened so they can't say they "can't duplicate problem" even after that they still can't fix the car.Truly a shame since this is a nice car and fun to drive.
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August 2023 by Noel Madlangbayan
I'd like to give a special thanks to Anthony D. who was super helpful. I told him my issue with my wheel locks and he went over and beyond to help me out with it. Truly blessed my day. Not surprised with the amazing service at Sunrise Volkswagen. Everyone there was very nice and brought amazing energy. It goes a long way. Thanks again!
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August 2023 by Cameron Rashkind
Randy was amazing! This was the second car that I purchased from Sunrise VW and Randy made the process fun and easy. He helped me get the exact color and model that I wanted. If you go sunrise go see Randy, you won’t regret it!
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August 2023 by Will Steck
Purchased two vehicles from this dealer where was completely satisfied with the customer/dealer relationship.Came in recently for a quick service where Anthony took amazing care of me, did the job quicker than expected and truly showed a desire to maintain a client relationship.Professional all the way through! Will be back for next purchases!
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August 2023 by Annemarie Villagio Rossi
When my husband and I stepped on the Sunrise Volkswagen lot, we met Dudley Leveille. I told him I had seen a 2019 silver VW Jetta on their website that I was interested in. Dudley took us to the car and assisted us. Dudley was so polite and unassuming - not at all like the pushy sales “sharks” I experienced at other dealerships. He was very knowledgeable about the car. He went on a test drive with us and answered all of our questions. He gave us some time alone to discuss the car and decide if we wanted to purchase it. For us, he was the perfect salesperson. He gave us all the information and did not sell the car in a very pushy and pressured way. When we made our decision to purchase the car and sat down with him, he explained everything to us, very clearly - for example, how much warranty was left on the car, what’s covered under the warranty, what was stated in all these papers we were signing, etc. We told him it was a cash sale - and he did not push us to finance the car, which had been our experience in other car dealerships when we purchased our former cars. Closing the sale was quick and easy. Dudley had all the paperwork in order. He is an excellent “Client Advisor” and truly knows his business. I really enjoyed working with him. Dudley was so professional, has great people skills, and has such a nice way about him. I felt I could trust him and that he’s on the client’s side. He appeared so honest - and that’s what I look for in a salesperson - Honesty above all. On the day we picked up the car, everything was ready for us at our scheduled appointment time. Pickup was smooth and stress free. I had a wonderful experience working with Dudley Leveille!
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August 2023 by Bennett Palmeri
Mario and Gerry put my best interests ahead of theirs with this car sale. That is very rare today, especially from a car dealer. I will be working with them going forward as my VW source. As a side note, most VW dealers are charging high fees. Sunrise does not and it makes a big difference and speaks volumes about their integrity.
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July 2023 by Gena Tucker
I never knew getting a new car could be so easy! Randy was my salesperson and he was great! Very kind and honest. I told him what I was interested in for a new vehicle and found a great car for me. Two days later my car was ready for pickup. I needed additional information about my car for parking purposes and Mario took the time to call me in a timely matter. Edwin handled the paperwork and the whole process was smooth. Everyone that I encountered at Sunrise Volkswagen was warm and helpful. It was a great experience all around.
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July 2023 by Travis Mitterway
I had a great experience at sunrise Volkswagen. I searched many cars and many different dealerships and ran into all kinds of extra hidden fees. My salesman, Randy, assured me that there are no fees. The price you see is the price you get. I was skeptical, but it was true. I will definitely be better buying my cars from sunrise Volkswagen in the future.
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June 2023 by Maria Amoroso
Gerry was an amazing salesman. He always kept me updated on everything I needs to know. He also spent time going over all the features and I didn’t feel rushed. Edwin was an amazing finance closing person for the lease. He explained everything in detail where I walked away understanding my lease contract. Thank you to both for an amazing experience!