The CVS in Macedon has received mixed reviews from customers. While the front-end service is described as "amazing" with "great service, convenient, friendly, and awesome," the pharmacy has faced some challenges. Some customers have had negative experiences with the pharmacy, citing "terrible" service, staff who treat them like an "inconvenience," and issues with prescription fulfillment. However, one customer praised a specific pharmacist, Matt, for his "calm, unflappable personality" and enjoyable customer interactions, in contrast to other pharmacists and assistants who are "unable to break away from their computer" or are "always having a bad day." Despite these mixed reviews, the majority of customers seem satisfied with the overall CVS experience. One customer had a positive encounter with Amy, who went "above and beyond" to resolve an issue with their insulin prescription. Another customer, who has been using the store for many years, is "completely satisfied" with the service, though they do wish the pharmacy had more staff to handle the increased workload. The reviews suggest that the CVS in Macedon provides a high level of customer service in the front-end, but the pharmacy experience can be inconsistent, with both positive and negative interactions. The store's ability to balance the needs of its customers across all departments appears to be an ongoing challenge.
The Macedon CVS is one of the most efficient and helpful CVS stores I’ve been in. We had our flu shot done so nicely, numerous prescriptions filled promptly and had very positive experiences at the checkout.
July 2023
Get my prescriptions and some other things without issue. People are airways friendly and helpful.
