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March 2024 by Viktoria Lynne
The store manager Shelby is amazing! Helped me very efficiently and throughly. Went the extra mile for me, and made sure I left happy despite not having my size but making the call and putting my size on hold at another store. Very personable and made the experience fun. Reminded me of reward points at the end where I got a free pair of shoes too!!!
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February 2024 by Jillian Gagner
Store was closed at 3:00pm because employee was taking there lunch. I get it places are short staffed and no one wants to work anymore! Waited over 30 minutes then employee opens front door just to start vaping. When I asked when they will be open again she said soon. I said you have turned away over twenty customers during your break. Her response call corporate. Shoe department is a joke! Take your business elsewhere.
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May 2023 by James Combs
Better running shoes than Walmart!
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September 2022 by Matt Morningstar
Absolutely horrible place to buy shoes, return policy is a joke, they saw one tiny rock and refused to return
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September 2022 by Bruce White
Loved being able to get shoes locally instead of online.
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July 2022 by Nancy McGurk
Just bought 2 pairs of shoes for my grandson..Zack was so kind friendly and helpful to me! I recommend going there and supporting his awesome job! Thank you Zack!!
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May 2022 by MoMo Meditation
All of the people who work at this location are SO Nice and Super helpful!!! I haven't come across a mean or unhelpful employee yet!!! And that's saying something for sure:) Especially in today's day and age when everyone is out for themselves or disrespectful to employees and the general population. I'm so glad this store is still standing through the COVID 19 pandemic, when so many of the stores in the Mall have closed. So sad to see good stores closing their doors!!! I hope this location stays open for many, many, many, more years to come. A family favorite for sure!!! My husband and I enjoyed shopping here back when we first starting dating etc. Now, we love coming and getting shoes here for our three children too! My youngest is still a baby but when older; I know we'll be buying shoes here too! There is an Alters in Canandaigua where I used to shop alot. Great store but smaller location with less sale product. I still love this store bc I used to go here alot with my Mom as a kid on up through a young adult. I just choose to go to the Victor location bc it's closer to my House. But I would recommend both locations and this Shoe / Company. Altiers/Shoe Depo have fantastic buys and something literally every one in the family can find and love. :) . Which as a parent; makes my life Soooo much easier when I don't have to go to several different stores to find shoes or the right sizes etc. Especially with the prices of gas! Who can afford to. And you can call and check with some of these places but they won't answer the phone! Altiers Shoe Depo always answer their phones and offer help or solutions. Like, when I called and asked about a specific shoe/boot that they carried and asked if they had my size. And they did! And the nice Lady employee set it aside for me! Great customer service!!! :)
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April 2022 by Booby Baby
I have purchased a number of shoes on sale from this store. The clerks have been very friendly and helpful.
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April 2021 by Kelly Cretelle
Thank you for discriminating against me and my medical condition and refusing me service. I took my money elsewhere and bought the 3 pair of $90 sneakers that I was planning on purchasing in your store. Journeys appreciated my business and was very accommodating. I might have spent more money there than I was planning but the service was worth it. You have lost my business for life. Keep up the good work!
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April 2021 by Camilery Bouie
Great shoes and great prices
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January 2021 by Amanda Silverio
Its okay maybe a little over priced
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November 2020 by Rashaunda Henderson
A variety of athletic, dress, casual shoes and boots for fall and winter
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September 2020 by Angel Mercado
This store has friendly staff that will help you with whatever your looking for and it’s nice and clean ?
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August 2020 by Judith Cook
Friendly people, clean store, good selection.
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June 2020 by LAURA M
Very friendly & helpful staff!
