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September 2023 by Julie Schwan
Awful experience for the 2nd time. Took 2 hours to get a truck that was booked a week in advance. NO ONE AMSWERS THE PHONE NUMBER. No one on site all the time. Alit of time waiting and when they do call back you can't hear them because their cell phone is terrible. They don't always give yoy a full tank of gas but they expect to receive a full tank back, my husband make the owner aware if this and he seemed oblivious this practice ...and that they charged us extra $$ the last time. We waited 2 hours and made multiple trips to get a truck that the 1800 number insisted we had and this guy insisted we didn't.
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April 2023 by Lee D Morgan
Great place to rent a U Haul from.
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March 2023 by Jonette
Great service
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November 2022 by Robert Barnhart
I have been renting U-Haul from this location for the past three years and I would never go anywhere else… The owner is a true gentleman and is always on time and is super flexible and so kind.
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September 2022 by MJR
Family owned business and very kind people. I was in a bind and needed a truck to pick up furniture and the owners helped me get what I needed on a really busy day. Highly recommend— one of the only uhauls in the area open on Sundays.
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September 2022 by Karen Moler
Prior to renting from here, inform yourself of all the possible charges because my final bill was not at all what I was told when first renting. And the lady is not owning up to her prices. Very disappointed with their service.
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July 2021 by Arion Dame-Rohring
I contacted this facility several times to confirm my reservation. Each time I was informed they cannot find my reservation, that they would look into it and contact me back shortly. Because I did not hear anything back after several calls and waiting the entire day for a response I contacted the corporate number for U-Haul in order to gather more information on this. Corporate was not able to assist and later gave me the number for the scheduling department. When I called the scheduling department, the lady who answered was very rude and informed me my reservation was only a request not a guarantee and that someone would call me back the day before the rental date to let me know if they could accommodate. I am sorry but this does not make sense to me. Only allowing your customers one day to potentially have to find a new rental is not feasible or acceptable in my opinion. I am very disappointed in the lack of communication/customer service during this transaction.I would like to note I contacted the Victor location, 15 minutes up the road and they immediately had a resolution for me and were very kind and helpful.
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June 2020 by Thomas
Rented a truck for the day. All was good.
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August 2019 by Mrs. Saviorself
No one answers the phone.
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May 2019 by Lori BahaDiGi
We rent several times a year with mixed results. My one peeve is that we have to drive to inconvenient locations to pick up as they never have the equipment at our local Uhaul. During most recent rental, we were notified on the first day of our three day rental that the drop off location was changed. This caused us to be late on the day of drop off so we were charged for an additional day. I tried to state our case that changing the drop off to 40 minutes away was our reason for late drop off but no dice. On top of that the cell service at drop off was very poor so it was forever using the app to process the return. We will avoid Uhaul for this trip in the future.
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August 2018 by Robert Mendes
Clean truck, self checking makes it convienent. Called to add more time and had no issues.
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July 2018 by M F
No one answered the phone 3 days of trying to rent a uhal.
