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August 2023 by Paul Love
Wrong address listed, nobody answers the number and Hertz corporate doesn't even know where the location is.
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July 2023 by Trini Jr Gaming&Vlogs
Scam just a Made up place. Don’t waste your gas or time to try to vist scam
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November 2022 by Galsannyam Lkhanaajav
Really bad!!! Location was wrong. Phone number didn't exist.
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September 2022 by Jessica Caban
The website says they’re open at 8am but they do not open until 9am. We were late for our function because we had to wait for an hour to get our car.
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July 2022 by Chanel F
They were EXTREMELY HELPFUL, EXCELLENT CUSTOMER SERVICE, and I make every effort to use LIL' PETE'S auto rental. Very very happy with their business, and staff. Thank you very much. ?
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July 2022 by Jessica Cuneo
I called 3 weeks before moving to change the pickup time where they had confirmed to do so and though I requested an email confirmation with the new changes she had guaranteed everything was set up and that they did not send an email. Come day of pickup I realized they did not change the pickup time and we had to wait for over an hour to see if something was available. The person there also guaranteed they would cancel the other reservation no charges due to the inconvenience and it was not so, they charged the cancellation fee anyways. No one answers when I call to fix this issue and though they have a voicemail they never call back.
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January 2022 by Jessica Wagner
The website says they’re open at 8am but they do not open until 9am. We were late for our function because we had to wait for an hour to get our car.
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November 2021 by Bill Rubin
I've had very good experiences at this location, despite all the complaints I have read here. The new location is confusing, in back of the gas station/Valvoline. The phone number in the listing was wrong, but Google accepted my update with the correct one, and it appears to be live (Hertz still has the old one on their site, hopefully it will not overwrite my update). They claim to be open on Sunday but are not, but I dropped off a car yesterday (Sunday) and they processed the return as of then, and I was not charged extra (the female employee told me that she would do that). I have a great rate as a retiree from my former company, and it is great to have a Hertz location so close to home.
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September 2021 by Alexey Lef
This is primarily a towing company (Lil Pete's Automotive 2 Inc.) and Hertz is their side business. So not much attention goes there. The phone number in Hertz directory and in Google is wrong, look it up by the company name instead (Lil Pete's Automotive 2 Inc.) I submitted the change to Google, not sure if they will update it. Tried to report wrong number to Hertz but they just don't care.I had one rental from this location and two returns. Pick up went well, the car was ready, no issues. Returns are a different story though. They just take the key but don't process the return right away, probably because the person who has access is not there all the time. The first return was at 3:20pm, it was processed only the next day so overnight Hertz tried to charge me another $100 deposit which was fortunately declined by my credit card.My second rental was ending at 12:00 noon so I returned it at 10:40am. However, they processed it at 2pm and put the return time as 2pm which cost me an extra $55 for 2 hours. Over the next few days I visited them twice, called them and sent an email but got no resolution. The person who could do something about it was never there so they just kept promising that it would be corrected but did nothing about it. Finally I called the central Hertz support and got the extra charge removed "as a token of goodwill" as they put it.
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August 2021 by Dustin Braun
Looks like location has been updated on google maps! Located across from Chili's at the MOBIL and Valvoline station, location is around back on the second floor.
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July 2021 by Faith Ourlove
Horrible service I ever experienced. Location was wrong. Phone number was wrong. Spend more than one hour , couldn’t figure out they real address
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July 2021 by Kelly Braun
Address is wrong. Located on the second floor behind the Mobil/Valvoline about a mile away on Rt 6.
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June 2021 by Orange
They are not here.... This is very frustrating.They are behind Mobil station on the second floor. No sign or any indication it's a Hertz location. Ask for these guys.Lil’ Pete’s Automotive 2 Inc.Towing service in the Mahopac, New YorkOpen
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June 2021 by Jim Marlowe
Really bad!!! Location was wrong. Phone number didn't exist. Piece of paper at original address gave new location and phone number. Called number. Got an attitude from person who answered and told me that they are not open on Sunday. When informed that it said open 10 AM to 2 PM., got more of an attitude. I received an email saying that I had a reservation but I didn't really have one.
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June 2021 by Kelsey Mulvey
This was a NIGHTMARE experience. The Mahopac location listed on the site was wrong and the number of the rental location was not working. We had to ask several random gas stations (and Enterprise, which is a competitor) where the new location was. When we finally arrived, which truly happened by a stroke of luck, we were told that the phones would be up and running in a few days. (I understand things get delayed, but how would a customer expect to know this?) Plus, the car we were given was dirty. It was almost as if someone decided to lend us that car two minutes before. I've tried to call Hertz's main customer service several times to help rectify this truly awful experience and they have been zero help. My partner and I travel often and will never use any Hertz location again.
