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August 2023 by JM Email
The staff has been helpful and the branch is conveniently located.
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June 2023 by Joseph Langone
Great staff I’m shocked by the 1 star reviews when it’s unwarranted
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March 2023 by Nika Nlo
They are raised my loan amount without me!!!
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March 2023 by Tornike Khutsishvili
they just for to rob people
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June 2022 by Andrew K
I'm not an account holder, but should be. Each time I've visited the Mahopac location, they've been very helpful!
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October 2021 by Johnathon “Jay” Fantano
Up until now banking with HVCU has been satisfactory at best. You can make deposits, withdrawals and open a new account fairly easily, but things get murky after that. Overall account management and customer service is not a priority at this institution and it shows in their agent response and policy. In the age of widespread internet fraud, this Credit Union doesn't even have an option to report fraud built into their Mobile App, or as an option in their automated telephone system. Once you do reach someone (usually about 5-10 mins regardless of time of day) they will tell you that they cannot advocate for you and want you to call the merchant where the fraud took place... yes, HVCU wants the Account Holder to contact the merchant. They will then tell you that until the money is completely debited, they cannoy help and want the Account Holder once again to call back.. their idea of customer service is inconveniencing their customers as much as possible with inefficient and cold policy. No one offered to follow up with me, but they did immediately cancel my card.Overall my experience over the last few years with HVCU has been satisfactory at best in terms of banking and in terms of service and engagement I would describe it as cold and uninviting.I would not recommend this business.
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August 2021 by Chanel F
Extremely satisfied with their products. Additionally, the customer care is what matters tremendously. I've worked in commercial banks, and I recommend Credit Unions highly. Hope this helps.
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June 2021 by Preferred C.
As mediocre as I predicted. I can't recall how many times I've written the following: (1) Daily ops performed by post-teens who have barely exited their teen years; (2) Untrained trainers who couldn't train a dog not to p*** on the bed. Welcome to gubment by youtube.
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April 2021 by C Fariselli
Extremely satisfied with their products. Additionally, the customer care is what matters tremendously. I've worked in commercial banks, and I recommend Credit Unions highly. Hope this helps.
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January 2021 by Pt S.
They try to make you happy. Will work with you to resolve a problem. So much better than the Fishkill Branch
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December 2020 by Balu Medina
I just opened a checking account and charges start in my unused account. I report to Hudson Valley number they are very professional reversing all charges and fees but they have a fraudster in the Mahopac, NY branch. Need to investigate and avoid this activity and negative reviews and customers loss. Associate is Jijy James.
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September 2020 by Melissa Widrick
The bank services and staff are great so far, my complaint is that the drive up ATM is so tall I have to unbuckle and contort myself to reach the buttons and insert my card, because I drive a sedan and I'm not a giant. If an able bodied person like myself has trouble I can imagine that a person with mobility issues is going to have trouble using it. Poor design.
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August 2020 by Daniel Dinatale
Excellent staff, very professional, they made my experience there an easy one....I was able to open an account, and get a credit in no time at all...I recommend this place to everyone....
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August 2020 by Erin D
Yesterday was my 2nd time at the Mahopac location. While it looks nice on the inside, the staff is less than friendly and even less helpful. I asked the woman who was upfront to help me with a bank check, we then walked over to the counter and I asked if it was possible to look up the name the previous bank check was made out to, so I could be sure it was made out properly. She promptly, and quite rudely, said "No" without any type of explanation. Later yesterday evening I visited the Carmel location, walker to the counter, asked the SAME thing and the teller was MORE THAN HELPFUL and was able to look up the information after verifying my identity.Both of my Mahopac experiences have been a disappointment and resulted in a 2nd trip to another location. I will no longer be visiting this branch for ANY needs.
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May 2020 by Gene D.
Not a very good credit union if you owe them $10 on your credit card statement they will lock up or freeze all your accounts with no notice it happened to me twice already why they would freeze up tens of thousands of dollars over a $20 late payment is beyond me don't put yourself in a bad spot and deal with these people and if you do ask them about it
