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December 2023 by Caroline Jarry
Good hotel, really quiet and clean and not so expensive! The only thing is the decor is a little bit outdated but an overall great place to
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November 2023 by Pat Rosenthal
Extremely friendly staff. Very satisfied with our choice to stay here this trip!Rooms: Clean bedding, great heaters, awesome pillows (a body pillow! Great for these old bones lol)
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November 2023 by Paul
We found this Red Roof Plus to be extremely clean and comfortable. The breakfast was great and the entire staff we engaged were amazing. I strongly recommend this motel if you are travelling in the Malone NY area.
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October 2023 by Johanne
Beyond our expectations! Great hotel and wonderful staff. Perfect location for our weekend of hiking. Rooms are big, very clean and comfortable. Continental breakfast was delicious and staff super friendly and helpful. We're planning a visit back in a couple of weeks. I would definitely recommend as a good central location to everything in Malone.Rooms: Roomy and cleanNearby activities: Hiking trails, golf, camping, shoppingWalkability: Great location near grocery store, pharmacy and restaurants.Food & drinks: Good breakfast included
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September 2023 by Melissa Gates
Fantastic place to stay with an ample breakfast for guests. Room was clean and exactly what we booked.Rooms: Room was clean and exactly what we booked.Nearby activities: The boyhood of Almanzo Wilder, husband of Laura Ingalls Wilder is nearby.Safety: It seems to be in a decent neighborhood.Food & drinks: Breakfast was delicious and included fruit, waffles, muffins, breads, cereal, coffee and juices.
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September 2023 by Viola Reeder
The people are very nice. It was quiet the rooms were very clean seem like they were.Rooms: The rooms were clean and neat.Food & drinks: There was breakfast in the morning my grandson really liked the Belgian waffles. Would like to have had some kind of buffet where there was eggs and sausage and stuff like that but it was good anyway
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September 2023 by Sharon Rupert
WARNING. Get your reservation in writing or you’ll be without a room!! On 12/22/22 I made reservations for 2 rooms for 2 days (Aug 4 & 5, 2023) to attend a family wedding. We stayed at the hotel 8/4, but on 8/5 received a call from the hotel asking why our belongings were still in our rooms cause we had to check out!!!!! The desk clerk treated us like we were at fault. She told us she couldn’t cancel the reservation of customers yet to arrive, but obviously had no problem canceling ours and kicking us out of the hotel. Having confirmation numbers for our reservations meant nothing as she said “that doesn’t help since I can’t find your name in my system”!!!!! We were told the manager did not work weekends. Due to a county fair happening at that time there were no rooms available locally. Our enjoyment of the family wedding was tempered with the knowledge that we had to leave at the beginning of the reception for the long ride home to the Buffalo/Niagara Falls area.
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August 2023 by John Houser
I had a great experience here. Bed was super comfortable the service was amazing and the breakfast was even
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August 2023 by Wendy Baldin
The hotel is in a great location - central to pretty much anything in Malone. The rooms are big and the entire hotel is super clean. Breakfast is a basic continental style breakfast with a waffle iron - well stocked with lots of options. The staff are super friendly and really hard working. We’ve stayed here twice this summer and we’d definitely stay again!Rooms: Big and super clean. The beds are really comfy.Safety: The area felt very safe and quiet.
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August 2023 by corinne perham
CANCELLED MY Credit Card secured RESERVATION due to OVERBOOKING. I was travelling as a single woman with my young daughter - I had made this reservation 3 months prior and when I want to check in at 6pm I was told at 4pm they cancelled my reservation and admitted to not calling me or attempting to contact me. Luckily there was a room at the other chain hotel in town- and I slept very well. I would call to confirm your reservation even if you held room with a credit card. This really sucked!!! The manager is who cancelled the reservation at 4pm
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July 2023 by Sue Lawrence
The water pressure was awesome. The staff was great! The rooms were very very clean! We will be back.
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June 2023 by PR TechGuy
The hotel was clean, rooms were nice, Wi-Fi was good. Red Roof has stepped up their game. Was impressed, would definitely return. The bathroom sink drained slowly, but I won't ding them considering what a good stay it was. Super clean and very well maintained.
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May 2023 by Thomas Ryan
Clean. Friendly staff. Fair price. Breakfast is basic compared to the Holiday Inn express. However for $100 less per night I had plenty left over to go out and get a better Breakfast.
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January 2023 by Terence
This place deserves to be more than a two star hotel. The rooms are huge and spotless. The bathrooms are large, clean, well-stocked, bright and the water pressure is fantastic. Check-in was quick and easy. Breakfast was simple, but sufficient and the staff kept the area clean. Lots of parking and a very walkable area to the pharmacy, grocery and downtown. I recommend the Riverside for a fine dinner.
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January 2023 by Mellisa-Sue Shamey (Patches)
The Staff here are amazing! Very friendly and polite! The on site laundry is a great plus (the old style soap machine could use an upgrade yet does help in a pinch).The free breakfast room is well kept and the food is good! (Could use a few low sugar/low carb options for diabetics yet this is standard at most places). The coffee is great and all day access is a plus. The Ice machines are very convenient.My room was good, comfortable and clean. However if you are offered the newly renovated suite, I suggest that one with two beds over the King size single bed rooms. The Shower and Kitchen are better in the Suite, as opposed to the small tub and smaller room of the King size ones. (We had 4 people and two rooms for our stay.)Plenty of free parking and room for a trailer or truck is a plus while on the road. I would stay at this location again!
