-
December 2023 by Kevin H.
I moved locations and tried to put a seasonal hold and was told to keep the same equipment. Due to not being in town. Called to reactivate the old equipment at my new location. Constantly transferred waiting 20+mins. I had to keep calling and calling every time someone would say they were working and put me on hold constantly. The. i was told I had to make a new account, because of location Kept calling to fix my account issues, and was finally told Overall: - Terrible Customer Service - Waste of time - Waste of energy - Constantly shoving promotions down your throat, thinking I have the time of day. - Overall unprofessional and most likely illegal business practices (especially considering recent lawsuits and controversy, complaints on social platforms.) - Applied for the low-income affordable connectivity multiple times was approved and was told it would apply to my account in a few months. It never showed up in my bill. Overall, do not choose Spectrum for your home router. There are far better options (in terms of price, customer service, your time, and your self-respect), and maybe when Spectrum pays what they owe and gets their act together, they can finally close up shop. It is obvious they do not care. 0 Stars if I could. Don't waste your time.
-
October 2023 by Linda StDenis
Wildly expensive for a senior on fixed income no deals for seniors.
-
August 2023 by Minnie Burke
Very helpful...and love the service
-
August 2023 by Robby Carr
The service staff is phenomenal. Extremely knowledgeable and quick. Especially Brandon who was especially great.
-
April 2023 by Thomas P.
Poor internet service. We just get internet and phone and have had trouble ever since being sold the "bill of goods" that is Spectrum. We were told we would be getting Fiber and got regular cable for the first "misrepresentation. After complaining for a while they gave us a new modem/router a while back. After getting tired about constantly getting kicked off the internet for months, with this new unit it has reached a point where I reached my anger threshold and decided to write this review, which, when I've finished, I'm sure I will have been kicked off the net and will have to reconnect to send said review, adding more fuel to my ire.
-
March 2023 by Kim Perry
Never have to wait long to pay my bill and the staff is professional it's to bad they won't take payments in person after tomorrow
-
February 2023 by Rick Riley
Exchanged a modem, easy in and out. Nice place
-
October 2022 by John Boyea
Very busy at times little to small. People waiting outside
-
August 2022 by Wellington Lewis Jr.
Local customer service is the best. National customer service not so good
-
August 2022 by kayla sorrell
Customer service lady was Helpful and friendly.
-
August 2022 by Tim Moody
I only pay my bills there.
-
July 2022 by Marlene LeRoy
Terrible experience. On the phone almost 40 minutes. Kept trying to give me another deal, then he’d change it. Awful!
-
June 2022 by Amanda LaPage
Worst provider ever my internet never works and if it does its slower than death
-
December 2021 by debra goodchild
Awesome customer service.
-
October 2021 by Cryppy Alicea
Good service and very helpful if u have any problem.
