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March 2024 by Paul M P.
If it never has crawlers, or Boston creams, it's not a Tim's. This has happened every time I've been there, and yesterday was the last. If the owners want a successful store, they just might want to look at the operation on Route 11B in Potsdam. Now there's a Tim's. Anytime we stop in Potsdam they have a good selection of exactly what we want. This one is not worth the stop.
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March 2024 by Hansel Berbrich
There are cute hockey sticks as door handles. My girlfriend likes them. The place was clean, with a nice presentation of donuts to greet you. However, things fell apart from here. We ordered two breakfast sandwiches and two coffee drinks. This was difficult as the cashier did not know how to apply the mix and match sale for the sandwiches, and also needed help to add a flavor shot to one of the coffees. I gather that this is a combination of unintuitive software UI and insufficient training. I suspect this location is strapped for employees.The other employee announced that they are behind on their door dash order, yet we were the only ones at the establishment so nothing was holding them up. Again, inefficiency in processes and a lack of training and experience seems likely. It was not reassuring.We sat and waited for our food. The chair I was in was fine, but my girlfriend thought the bench was a little hard. We got one coffee, a Nutella ice cap, which I hear is their specialty. Shortly after two breakfast sandwiches followed. I have no complaints about these. They weren't anything amazing, but I didn't expect amazing for two for $6. No egg shells, if you were worried.My sugar free vanilla latte was absent. Several people had come and gone, some with their orders but some fed up with waiting for their order. Our food and my girlfriend's drink were finished. I went to the counter to check on my drink. It was forgotten. They started on it, but the person making it didn't know what a latte was so they asked me about it.I got the drink eventually, but couldn't taste the vanilla. My girlfriend couldn't either. I asked if it was forgotten. She assured me there were two shots in there. I stirred it, but to no avail. It wasn't particularly good but at least the coffee didn't taste burnt, which overall makes it a better experience than the last couple times I went to a Tim Hortons since my recent return to the north. I hope the workers aren't blamed for this because it's clear to me that there are fundamental issues with how the franchise is run, as I've had bad experiences at my last 4 TH stops.
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February 2024 by Kelsi Musgrove
Always wonderful!
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January 2024 by Gissella Jasuirkowski
staff is always friendly and
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January 2024 by Cassie Moore
20 minutes for 1 croissant sandwich. Yelled at by the girl who was "training" because the menu said it came with a medium drink, and when I pointed that out in confusion, I was wrong. Never coming to this location again. The absolute worst
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January 2024 by Tashia Pritchard Degon
I don't know a whole lot about the food as I've yet to eat there, however, the staff was very pleasant.Wheelchair accessibility: Absolutely wheelchair accessible
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January 2024 by Charlene Knapp
Didn't get coffee. Bought a sub next door. It was the best. Will return again.
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January 2024 by Vincent Warren
Much better than
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December 2023 by Tabitha Martin
My favorite coffee! I fell in love with it in Canada. Unfortunately, the wait times are often really long at this location, so don't go if you are in a hurry. My order is hit and miss on accuracy, but the coffee is always on the weak side compared to Canada. I get shots of espresso, and it's still very watered down. I always have to get more sugar as well. It's like the sugar is not calibrated correctly.The donuts and baked goods are far superior to Dunkin Donuts or anywhere else in town. They taste exceptionally fresh. Please improve the coffee! I know how it's supposed to taste!
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December 2023 by Kylie Renaud
Food and drinks are never made right at this tim hortons. employees always have attitude there’s been a few times i’ve gone in and everybody is just sitting around only one person who has worked there that was actually a good worker isn’t there anymore and transferred to a different tim hortons because of how bad it is.
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December 2023 by Nick N
Located adjacent to gas station. Clean and well light. Bought an assorted dozen donuts... delicious.
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November 2023 by Kammy Rivers
They let you order something in drive-thru even though they know they don't have it. Then you end up walking away with something you did not want.
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November 2023 by Bridget Clute
Horrible customer service. Very rude staff and they are always out of products. Worst Tim Hortons within a 1000 mile radius.
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November 2023 by Kyle Degon
Ordered online. Store ended up being closed because they changed their hours. Now I paid for something and don't have anything to show for it. Would not recommend this place at all. Service is horrible.
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October 2023 by William Griffith
Got a coffee a Tim Bits. Nice
