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November 2023 by Jeffrey L
Diamond car wash is purposely set up as a scamming machine of deception from end-to-end.First, attendants receiving a car for cleaning force customers into packages with services customers do not want, which are overpriced and unnecessary - such as wax, armor all, synthetic oil, and more. They packages and pricing are purposely confusing, with overlapping services, and lots of small fine print covering the entire page of choices. The attendant pressures the customers as the line backs up and men rush over to take the wheel, with the machines running loudly to create purposeful chaos and confusion. If the customer asks a clarifying question, the attendants get short tempered and yell, and pressure the customer into the office to pay at the cashier. Next, the cashier conveniently pretends not to speak enough English to answer any questions, and looks at the customer with a blank stare. Anything she says cannot be trusted as one cannot tell if she understands. In truth, she understands every word but is purposely obfuscating responsibility, claiming she doesnt know anything. The loyalty program policy is not printed anywhere and there is no customer-facing display of how many washes youve had, yet conveniently every time they say one more paid wash until you get your free wash. The cashier runs 2 separate registers, 1 for washes and 1 for oil changes, which helps them avoid honoring the loyalty if an unknowing customer pays for the wash first.If there are any objections made to the manager, he screams at and disparages the customer and resorts to name calling such as youre cheap or you want me to pay for this out of my pocket?I am shocked this local business remains in business at all given the rudeness and immaturity with which they treat customers. The only explanation I can think of for their miserable attitude is that the owner must treat his managers as poorly as they treat their staff and customers, and they all know its a huge scam.
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November 2023 by Annie S
11/12/23 - Been going here for years with 7 cars in my family, yesterday went for a oil change, the guy told me my 2023 Jeep took regular oil i said ok, when I went to pay they charged $95 for synthetic, I told the cashier no it was regular oil. Cashier proceeded to ask the guy who changed my oil and said I DONT KNOW, she then asked the Manager who handles oil changes he yells through the window at me 'DONT WASTE MY TIME, YOU WANT ME TO TAKE THE OIL OUT" are you friggin kidding me who does this to a customer! I went home told my husband he went back to speak to the manager to find out which oil was put in my Jeep so we know for the future, he proceeded to yell at my husband "YOU WANT TO BE CHEAP I WILL GIVE YOU THE MONEY OUT OF MY POCKET" again who treats customer's like this. My husband told him we would not be coming back to this place and they will be losing alot of business, manager said 'WE DO NOT CARE WE DO NOT NEED YOUR BUSINESS". I feel like calling INS on ALL of the workers there! STAY FAR AWAY FROM THIS PLACE!!!
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October 2023 by vik nyc
Rip off!!! Take advantage of customers!!!! They charge $86 for basic exterior wash and vacuuming floor!!!
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October 2023 by Donna B.
Terrible service- they took the paint off our car. When we brought it to their attention the Manager yelled we use this for everyone, you think you're special and was confrontational. We called to ask for the owner's phone number and they hung up on us 4 times. We have been customers for about 12 years and will never go there again!
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August 2023 by Brian
They are simply unethical and take advantage of young people. They've always been pricey and pushy where you have to repeat what you want. They ask if you want tire shine, armor all, mats shampoo etc even after you say full service or exterior only.Today, my 16 year old daughter went there for a full service wash and she sent me a picture of the $85 receipt! I called right away and they credited back the armor all but had already washed the mats so couldn't credit that back (I'll just dispute with my credit card company) it's not as much the money, it's the principal of being charged for something you don't want or ask for. I know my daughter said full service beacuse that's all we ever get done and what I reminded her to ask for. Again, trying to take advantage of young people. Pathetic.What is so hard? You run a car wash in a local community. Do you think treating customers this way and constantly getting awful reviews is smart business?Everyone should just go to Dip In across Mamaroneck Ave from Speedway. They are honest, never pushy, much less expensive and the car is clean. Pretty simple really.
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July 2023 by Thomas Colon
Love this place…super legit…great mechanics and awesome staff ?
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June 2023 by Jason Barrera
Quick oil change and good overall car wash. Just make sure you get prices for the oil change before guy get it serviced.
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May 2023 by Yan O.
Prices have gone waaaaay up andservice has gone way down.Saw the manager arguing with someone over bad service. His response was that he works seven days a week for twelve hours a day. Looks like they may treat peoples' cars roughly. Not a good display from the outside car wash staff.The interior service after the car wash is hit or miss. The bad attitudes must come from the top, overworking these poor dudes.I half sympathize with them but judging from the many similar reviews, this is no way to treat customers. Share your increased $$$ with the employees so they treat customers better!Mind your business, guys! Used to love coming here
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May 2023 by Amy Rodriguez
Very nice, AC service they only charge you for how much you fill up with, they saved me a lot of money. Pet friendly, I took my small dog inside.
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April 2023 by Courtney Davis
Overpriced and rude. When I asked why the back seat hadn’t been vacuumed and the minimal dog paw prints wiped from the leather seat they said that they have a $64 package that does all that, but I didn’t pay for that. I paid $23 for their “super” package which says it includes vacuum and interior clean. I guess I learned my lesson, and just won’t be going back.
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April 2023 by Julia Thibaud
Car is clean, and they let my 4 year old and me stay in the car. Best day ever!
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February 2023 by Connie DeVere
This used to be a great place. This time they left footprints and pine needles in the rear area, did not clean well at all. They assured me they would be cleaning inside and out. It took several tries and getting the manager to process the credit card.Services: Auto interior vacuuming
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February 2023 by M. Ade Ng
Very reasonable and you get a lot of bang for your buck.
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November 2022 by Alex Yankus
Very overpriced for them to not clean the car thoroughly at all. I’ve stopped going there because I shouldn’t pay $65+ to still have to come home and finish cleaning the car myself. Even if you get the most expensive option, they still then charge you extra to clean your mats, which are still dirty afterwards. Terrible job cleaning the insides of the windows and seemed to miss about a quarter of the car when vacuuming. Don’t go here.Services: Vacuuming
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September 2022 by Ronald Trucchio
STAY AWAY! STAY AWAY! DON'T WASTE YOUR MONEY AT THIS BUSINESS. I have been a customer of this car wash since they opened up however recently the service has deteriorated to point where they damage your car. This review is only for the car wash. The car had surface scratches on the hood and wasn't fully clean right after the car was washed. In the past, I would overlook the car not being fully clean after a car wash and just chalk it up to normal wear and tear however surface scratches is next level incompetence. Please see the review by Furkan Turfanda and the pictures he posted, I have experienced the same exact issues. Not only do they damage your car and can't clean it but when the issues are brought to the attention of the manager, he tries to deny it happened and then tells you he will fix the damage that he just caused if you pay for it. The manager is a joke and unprofessional. DON'T WASTE YOUR MONEY ON A BUSINESS THIS HORRIBLE AND NOT CUSTOMER FRIENDLY. For context, my car is brand new with about 5500 miles and was in excellent condition until this place.
