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December 2023 by Donna O.
Worst worst experience! Called AAA for a tow for broken car and they assigned Intune. After signficant wait I called Intune toget wait time. The man stated he worked in gas station and would not help. My tow truck was suddenly canceled for some reason. AAA rebooked with another tow company. The gentleman was terribly rude and filing a formal complaint with AAA.
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September 2023 by Samantha Young
I Fairway Auto Body truly exceeded my expectations in every aspect of their service. From the moment my car broke down and I needed a tow, to the final moment when I drove away with a perfectly fixed engine, the team at Fairway Auto Body displayed professionalism, expertise, and a commitment to excellence that is truly commendable.When my car broke down unexpectedly, I was in a state of panic. However, the Fairway Auto Body team's prompt response and efficient towing service quickly put my worries at ease. The tow truck arrived in a surprisingly short amount of time, and the driver handled my car with care, ensuring that no further damage was done during the towing process. This initial interaction set the tone for the exceptional service that was to follow.Upon arriving at Fairway Auto Body's facility, I was immediately impressed by their state-of-the-art equipment and well-maintained premises. The staff was courteous and attentive, taking the time to listen to my concerns and explaining the repair process in detail. Their transparency and willingness to answer all my questions instilled a sense of trust and confidence in their abilities.The repair process itself was a testament to Fairway Auto Body's expertise. Not only did they diagnose the engine issue accurately, but they also provided regular updates on the progress of the repairs. This open communication helped me stay informed and involved in the decision-making process, which I greatly appreciated.When I finally got my car back, I was amazed at the quality of the work done. The engine ran smoother than it had in years, and there was no trace of the initial problem. Fairway Auto Body went above and beyond by not only fixing the engine issue but also performing a thorough inspection to ensure that no other potential problems were lurking.In addition to their technical skills, Fairway Auto Body's commitment to customer satisfaction stood out. The team took care of all the paperwork, making the entire process hassle-free for me. They also offered a competitive and reasonable pricing structure, ensuring that I received top-notch service without breaking the bank.In conclusion, my experience with Fairway Auto Body was nothing short of exceptional. From their prompt and careful towing service to their meticulous engine repair work, they demonstrated a level of professionalism and expertise that is truly commendable. The combination of transparent communication, technical prowess, and a commitment to customer satisfaction makes Fairway Auto Body my go-to choice for any future auto repair needs. I wholeheartedly recommend their services to anyone in need of towing or automotive repairs. only bring my car to Fairway! Awesome experience! Guys are great! My car is great!Highly recommend!Services: Transmission
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April 2023 by Ashley Galluzzo
I highly recommend using Fairway. After I got into my accident, Geico recommended me to their shop and I couldn’t be more satisfied.
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April 2023 by Jorge G.
They love too charge insurance. And if your car isn't covered, they'll say you're car is more messed up than it really is so they can get from you for next to nothing and flip it. They stole parts that function with the hood. They told us they take card but I guess when it's not a lot of money they want it in cash, so they had my mother go and get the money after they told her YES, they accept card. Absolute trash.
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February 2023 by Catherine Rogers
We have used Fairway 2x in the last year for major body work after two of our cars were damaged in separate hit and runs. Everything was simple in terms of dealing with the shop and the insurance company. Each car looked great afterwards.Service: Body & Trim
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January 2023 by Kaj Campbell
Totalled a friends vehicle. And won’t do anything about it. The least professional service I’ve ever seen. Disgusting and the whole car community is against them now.
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October 2022 by W F
AVOID THIS PLACE AT ALL COSTS.This week, my property inside of my vehicle was stolen while at this shop for repairs. I found the entire inside of my car completely filthy when I picked it up. The parts that were replaced were left in my trunk as if it was a garbage!! When I spoke to Daniel (The person whom accepted the car and I received my car back after repairs) the first thing I asked was “do they keep the cars locked when they are unattended” and he informed me “ABSOLUTELY at all times”. I said afterwards, who was in my vehicle? He replied “only the workers”. I mentioned, if that is the case, they must have taken them or your workers simply left my car opened unattended. He thereafter immediately blamed me saying it was my fault, and I must have forgotten and not left these items in the vehicle. No apology, no sense of seeming bothered by this happening. I explained, please do not label me to be that crazy customer as I would not be mentioning this if I was not 100 percent sure I left them in my vehicle at the time of drop off. I assured him the conversation was had with my fiancé about skepticism of leaving these items in the vehicle right at the dropping of my vehicle. I work in customer service myself so I thoroughly can understand dealing with irrational customers who can come off crazy, this was not the case.I left items in my vehicle, trusting them with the idea I’m spending 5+ thousand dollars in repairs they will not want to lose my business and steal my stuff. I asked if a manager would contact me as I was upset and Daniel said a manager “Anthony” would. No call, nothing from any manager but 2 days later Daniel calls me back once again NO apology, just to tell me that he trusts his workers and the car was locked. As previous reviews mention this place holds zero accountability and surely will blame YOU for everything they do wrong. This was referred to me by my insurance company, and the convenience of having a rental car waiting for me at the shop drew me in. I mistakenly didn’t look into the previous customer reviews which could have avoided this disaster situation and the loss of possessions I now have to spend money buying all back.Service: Body & Trim
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August 2022 by cindy kim
My Car was there for 3.5 months waiting on parts- awful communication- kept telling me parts were in transit, and they weren’t. Finally when job was completed, I got a call at 2 pm telling me I needed to pick up my car by 4 because they needed the room . They told me they could deliver for a fee if I couldn’t get there . I had my daughter pick up the car and the battery was dead. They told her “ just drive straight home and don’t make any stops and you will be fine” . After calling them regarding this- the guy told me batteries die and I should go back to the dealer . There was nothing he could or would do. Apparently another employee Dan overheard my daughter telling them she didn’t feel comfortable driving the car and finally replaced the battery with one they must have taken out of another junk car. Place does ok work, but their attitudes toward people are awful. Would not recommend.Service: Body & Trim
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August 2022 by William Freire
AVOID THIS PLACE AT ALL COSTS.This week, my property inside of my vehicle was stolen while at this shop for repairs. I found the entire inside of my car completely filthy when I picked it up. The parts that were replaced were left in my trunk as if it was a garbage!! When I spoke to Daniel (The person whom accepted the car and I received my car back after repairs) the first thing I asked was “do they keep the cars locked when they are unattended” and he informed me “ABSOLUTELY at all times”. I said afterwards, who was in my vehicle? He replied “only the workers”. I mentioned, if that is the case, they must have taken them or your workers simply left my car opened unattended. He thereafter immediately blamed me saying it was my fault, and I must have forgotten and not left these items in the vehicle. No apology, no sense of seeming bothered by this happening. I explained, please do not label me to be that crazy customer as I would not be mentioning this if I was not 100 percent sure I left them in my vehicle at the time of drop off. I assured him the conversation was had with my fiancé about skepticism of leaving these items in the vehicle right at the dropping of my vehicle. I work in customer service myself so I thoroughly can understand dealing with irrational customers who can come off crazy, this was not the case.I left items in my vehicle, trusting them with the idea I’m spending 5+ thousand dollars in repairs they will not want to lose my business and steal my stuff. I asked if a manager would contact me as I was upset and Daniel said a manager “Anthony” would. No call, nothing from any manager but 2 days later Daniel calls me back once again NO apology, just to tell me that he trusts his workers and the car was locked. As previous reviews mention this place holds zero accountability and surely will blame YOU for everything they do wrong. This was referred to me by my insurance company, and the convenience of having a rental car waiting for me at the shop drew me in. I mistakenly didn’t look into the previous customer reviews which could have avoided this disaster situation and the loss of possessions I now have to spend money buying all back.Service: Body & Trim
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August 2022 by Lydia Dumouza
Got into a minor car accident and needed my front bumper replacing. They said it would take months to fix since they didn’t have the parts but I could still drive the car as is. Now my car doesn’t even start and it is a 2021. Avoid at all costs! They have no idea what they’re doing and are so rude when you ask questions.
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May 2022 by Christopher Novas
Be sure to think twice before leaving your car at this establishment. Apparently, they're okay with their workers stealing your car's parts, replacing it with a similar part and trying to make you out to be the crazy customer when you attempt have a civil conversation about it. No double checking cameras or speaking to employees, just flat out refusing to verify any information to the contrary, that there's been a mistake or anything else. They simply deny any wrongdoing whatsoever. Shameful.
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February 2022 by Drea Molina
I highly recommend this shop. I got my car back in a timely manner and way better than how I brought it. Spotless! Courteous, professional and expedient. They are ahead of v the game!
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December 2021 by Arthur Russell
This Family run company is :That company you want to handle anything related to safe transportation of your prized Automobile. This family takes Pride in the services they perform. Working with your automobile is not a job to Melanie, Doug Sr & Doug Jr. It's a Passion.. Great Family to have on your side.
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November 2021 by kimberly zallo-sullivan
This place was referred to me by my insurance company after my catalytic converter was stolen. My car was towed in my presence to the shop. The tow truck driver was very professional and responsible.This shop called me one time, a couple of days in, to ask me permission to go through the interior of my car to reset the computer controls. They ensured me that my car would be put back together- they just wanted to give me a heads up of how they will have to repair it and tell me to ignore the automated text messages bc they were not accurate with the repair timeline. Other than that, I never heard from them. I even had to call to find out if my car was done. Three weeks later, I went to get my car. I paid and they brought my car to me. I said thank you and went to get in my car. The dash was in pieces, random things from my trunk were thrown into the backseat, and my rubber all weather mats were gone and replaced with old carpets that I had in the trunk. Everyone there pointed fingers at everyone else, including blaming the tow truck driver that I accompanied to the shop. They even went as far as saying that the interior came ‘trashed’ and it was in the notes from the first guy that worked on my car.I have never dealt with such unprofessional buisness. Instead of making a right out of a wrong, the manager told me not to be loud and got an attitude with me. After much back and forth, they put everything back. I later had to have another professional put it back properly. As for the actual repair, my relatively quiet Prius now sounds like a lawn mower when using the engine.Service: Exhaust
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September 2021 by John Lamb
These gentlemen are outstanding professionals. On time, courteous, caring, confident, and respectful. instantly made me feel better. They rescued my 2 stranded -flooded- vehicles deep inside a parking garage within an hour of calling for help. They are magicians. They took such great care in looking after my special cars. I am very grateful. Excellent tow operators.
