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March 2024 by Theresa Gilpin
Jody is a very good masseuse.
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January 2024 by shibyl faye
Booked a massage for my mom and a facial for myself a week in advance and specifically requested a female masseuse for my mom. Showed up to the appointment only to be told there would only be a male available for her massage. Receptionist says someone messed up with our booking. Disappointed that nobody bothered to call us to tell us that there would be no female masseuse available so we wouldn't have gone all this way after work on a freezing day. Receptionist says they were too busy today and were not able to call but there was literally nobody else but my mom and I there. My mom was really looking to the massage, we left the place very disappointed.
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December 2023 by Vincent & Stephanie Bondi
I have been a “member” for a year and shame on me! They never honor my appointment and I constantly get calls the day of my service or the day before canceling my service because the person is either sick or no longer with them. Out of the 12 months at least 9 appointments were changed. I have only been offered an upgrade twice as an apology. They are not consistent or accommodating. I will not be keeping my membership and would not recommend them!
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December 2023 by Miranda M.
Andrew gave me an EXCELLENT massage. Definitely felt like he utilized some lymphatic drainage techniques which is EXACTLY what I was in need of. A truly therapeutic session. He is super strong and also very communicative to ensure pressure is just right.Carrie gave me a fantastic facial immediately after and wow. She was so gentle and knowledgeable! Plus those dermatologica products are the real deal.I’ll certainly be back to see both again! Can’t wait.
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December 2023 by Lize Tise
On schedule.
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November 2023 by Nicole Grant
Betsy was phenomenal. This is the best facial I’ve had and she knew my skin concerns by looking at my skin condition. She asked a few questions about what I was looking to do and I must say I left feeling rejuvenated and pleased with the glow after my facial.
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October 2023 by Erica DickmanWilkes
I was disappointed with my massage. I paid for a 60 minute massage to begin at 2pm. I arrived at 1:50pm. The therapist didn’t come to the waiting room until 2:05 to welcome me in. I laid down on the bed at 2:08. The massage ended at 2:52. I didn’t want the therapist to feel embarrassed or awkward so I didn’t tell her personally I was disappointed with the length of the massage as it was 44 minutes. I told the front desk as I was signing out. The woman at the front desk who told me ‘prep time’ is included with the message, but 16 minutes of prep?Firstly, this was not communicated to me upon purchase. It was marketed as $139 for a 60 minute massage, secondly, I have had numerous 60 minute massages where the clock didn’t start until the massage actually started. Even with ‘prep time’, a 44 minute massage really does not seem fair as I arrived with plenty of time before the appointment. The fact that no one even responded to my email is even more disappointing. I feel taken advantage of.
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September 2023 by Lauren Ciuti
I received the best facial from Carrie, she was very knowledgeable and personable…my skin has never felt better. I also had an amazing massage with Frank a couple of weeks ago, he was very informative of body mechanics. I left feeling very relaxed and recharged.
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September 2023 by PRE-K EMAIL
If you don’t mind a short massage it’s a good massage. My appointment was 3:00. At 3:07 I asked are you running behind. The girl said let me check. I went in the room at 3:09 bc I looked at the clock. The man came in about 3:10 to start the massage. It was over by 3:54. So for them to say it’s a 50 massage is wrong. Paid a lot of money and got cut short. I will not be back.disappointed. The girls at the front desk took about 5 people before me and never checked on me I had to ask where they behind.Funny how they responded with their email address and when I emailed days ago no response!Will never go back.!!!
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September 2023 by Iman Jones-Doxen
I love the Mamaroneck location. The staff their is great from the front desk to the back. It's clean & always smells great. Your appointment is always on time. I look forward to my appointments every month
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September 2023 by Leya Haswell
No longer a fan. I used to enjoy this place but I’m officially over it. Firstly the session is 50 minutes not 60. That kinda frames my whole problem i feel like this place is nickel and dimeing me. Every last time I have gone in for a facial for 2 years they add services to my facial that I “need”. Why in 2 years is their facial not good enough EVER to be sufficient. For once I just wanted to go in for a facial and pay the cost of the facial. The last time I was charged for the Diamond whatever it’s called. While they did tell me it would be extra I didn’t realize it would be $140..more the facial. If your facial CONSTANTLY needs upgrades it isn’t a good facial. Last time they told me AFTER they ran my credit card it’s %3 percent extra for credit cards. I’ve asked that 1 million times and they always said it was the same price. Just a hassle cheap experience. I’m going to ever body in Scarsdale now. No extra add ons shoved down your throat and no gratuity required. To be clear I’m a bit tipper but it’s nice to have that all included and just have ONE FLAT RATE.
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September 2023 by Lydia Pagan
Ilsa was fabulous she worked out tight spots and gave me tips for better sleeping positions. I will definitely be going back to Hand and Stone!
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September 2023 by Feza Aktan
Had a wonderful massage by Jodie...Clean and great place to have a massage.
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July 2023 by Janice Martin
From the minute I walked into the door the front desk staff was polite and friendly. I had an amazing massage with Yvonne, she was friendly in a professional way and made me feel comfortable. My facial with Kerry was amazing also. Great service all around ??
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March 2023 by Stephanie B
If you book here expect to to get an email as well as a text prior to your appointment needing you to respond confirming your appointment. If you miss then there are potential ramifications. My husband and I had a day planned to get massages and then continue with a meal and date night. However DATE SCREWED because not only did a massage have to turn to a facial because a person left the company but the times of the appointment were moved several times the day of the appointments after my husband took a 1/2 day at work and then we get another call an hour before that there was another cancellation and can add 1 massage prior to our very late appointment. They are not accommodating and customer service was not sympathetic or helpful. Definitely look elsewhere and think twice before signing up for a membership.
