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March 2024 by Cm R.
Get your car serviced here if you hate money! This place used to be well regarded. It is now under new ownership that will take every opportunity to take advantage of you. My wife's late model low mileage car broke down and was towed by Vincent's. Per the garage it needed a new battery. They charged me $800 for new battery, installation and "going through the codes". Absolute nonsense. This does not include the cost of the tow($165!). Unfortunately this did not solve the problem. The vehicle broke down again 2 weeks later and it needed a new starter motor. Another $800, $420 for the part plus labor (+another $165 for the tow). OEM Part is readily available for less than $200 when you search online. Problem was originally mis-diagnosed by the garage. This is for a 2019 Chevy. Not a foreign car with expensive parts. Shame on me for letting them take advantage of me 2x, but with the car not being able to start I was stuck working with them or tow to another service center. Vincent's was reasonable in the past, but this time I was told we cannot work with you due to new owners. So I'm out $2k for a repair which should have probably been around $5-600. I hope their greed comes back to haunt them and if you read this review you avoid them at all costs!!! NO LONGER TRUSTWORTHY!!! It's such a shame when good businesses take advantage of local customers and ruin their rep for a quick buck. Sadly this is what Vincent's does now. PLEASE AVOID AT ALL COSTS!!!
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February 2024 by Ricky Gallmon
Great service fast response tractor trailer service Dylan was great !!!
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February 2024 by Cindy Jalbert
We hit a large wooden object in the middle of the road on 95 North and ended up with 2 flat tires. There were 11 cars in total which requiring towing services. We were lucky to get Vincent Services as our company. The driver dropped us off at a local hotel as it was 10:00 pm on a Sunday night. The next day Vincent located the tires for us, we waited in their shop for the tires to arrive and they promptly mounted them and had us on our way. They assisted us in getting something to eat and were extremely pleasant.
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February 2024 by Tommy Pichardo
The best shop Dylan was great and he knows his job got me out of some serious trouble with my car very profesional ???
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February 2024 by Yajelson Pichardo
The best shop & towing company in West Chester … very prompt serviceThank you Julia for all your help !!!!
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November 2023 by kelff caraballo
Greatest tow company ever literally ever the nicest driver Jason picked us up and the operator Monica kept me calm and it was the best tow experience I ever had
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September 2023 by Behe Baebae
SO. I had an accident on I95 south it was a roll over. So this tow company was called because it was its jurisdiction. Next day I call about retrieving my belonging and if I could have another tow company come junk the vehicle . A female worker said over the phone if I bring 350.00 I could retrieve my belonging (mind you my wallet is in the car with Apple air tag) so I tell them if I can come down and get my wallet I could pay you they said no come with cash or Zelle!! So I’m like wow I have to borrow money to pay you money that’s on your premises how degrading. So I borrow the funds I go to the place to pay for my belongings which you would think is your car because I mean the TITLE IS KN MY NAME . So when I bring the 350.00 they say that deal was only if I was allowing them to junk my car if I was going to use someone else they would have to charge me an additional 476.39 . And that also with fees waived !!! So basically he just told me I’m paying for the items in my car !!! So this company is a rip off !! This is when I realized it so I hand my title over give him the 350.00 he prints me out a receipt that says 337.05 so I chuckle I got get my belongings out the vehicle so now when I get to get my belongings they had a tow trucker driver there and I asked if we could pull my car in to the lot to get my things he says yes! BUT HE DOES THIS…. He gets out his truck and leave a very tiny space to squeeze inbetween his tow truck and the garage gate that opens and close so we were going to just carry the stuff to the because we couldn’t fit but when walking out the gate wasn’t fully opened so we pushed down and was able to fit while the tow truck driver sat on the phone and ignored the situation. The whole time. So now I retrieve my items I decided to go back to Vincent’s tow company and I ask him about the receipt and my change he said he sorry about that but that’s how the receipt printed but it’s a set rate of 350.00!!!! NOW TELL ME I DIDNT GET EXTORTED BY THIS COMPANY …. IF I CAN GIVE YOU GUYS 0 STARS YOU WOULD GET JUST THAT AND EVEN THAT TOO GOOD FOR YOU GUYS.. this receipt says I paid them 337.05 and it’s a lie I HOPE IRS DO SOME DIGGING INTO YOUR TAXES!!! Because I paid them 350.00 cash .. 2-100.00-1-50.00-5-20.00 bills… YOU DO THE MATH !! Maybe It’s Because I’m Black AND lesbian !!!
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September 2023 by Nikki Dimmie
If I could give 10 stars I would.When my car was impounded, Alec in the office was very helpful and super paitient. I asked him a bunch of questions and he walked me through the process of what I needed to do I order to put my car back on the roadService: Car towing
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September 2023 by Christine Williamson
Friendly, empathic and helpful staff! definitely recommend if you need fast towing and they have very reasonable prices & they provide other services as well.
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September 2023 by Pete English
I was going through a tough time as my scooter was just recently taken about 10 days ago while the time I was able to get the money together and everything sorted. I realized that I owed more than the scooter was worth. First off I was treated very well Thank you, Alex, and Staff also thank you Monica for your generosity and helping me out in a tough time. Without requesting Monica, the owner allowed me to leave my vehicle for an additional night without charge because of the rain she did not want me to ride in the rain and I had no other solutions she was amazing and it helped make something tough not so bad, She also gave me very thoughtful advice and truly felt bad for the situation I was in. I recommend them for towing and all of the services including. Repairs I think they do them there. The shop is very clean and these folks are really supernice professional.Service: Special vehicle towing
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August 2023 by Juliann Suquisupa
I was broken down on I 95 and was so scared because I’m not from the area. Vincents came, loaded me up right on the flatbed reassured me that everything will be OK. My driver Dylan was very professional and efficient! Not the best situation to be in but definitely recommend for your towing needs!Service: Car towing
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July 2023 by Michael Prunty
I have used their service a numerous amount of times and they are excellent. They are quick and provide great service to my vehicles. I recently brought my car in for service when my dash lit up like a Christmas tree when my alternator blew and at the same time replaced my tire when I ran over a 5 inch nail. They had my car back to me within a day! Highly recommend, smooth operator!
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July 2023 by Natalie Canseco
Great customer service, Christine helped me out a lot and was very patient. I’m not from the area and she took her time to locate me on I-95 and had a driver out in no time when my car broke down! Driver was super friendly, and very quick. Thank you Vincents crew!Service: Car towing
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July 2023 by char lee
Truly the best and the fastest experience! My car unexpectedly broke down on the highway but once they came and helped me sort everything out, I knew I was in great hands. Truly, thank you.
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July 2023 by Chicken Andy
Vincent’s Services are some real ones. My class a 33 foot RV was destroyed from a hit on the highways, and Vicente’s saved us. They been supper helpful and nice. I was able to get all my property off my RV at such a ridiculous time. BIG Thank you! I highly recommend Vincent’s Service and would definitely use againServices: Special vehicle towing
