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September 2023 by JasonthedrummerNYC
Rude service
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August 2023 by J K
Debbie was wonderful!Very helpful and polite!
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August 2023 by Dae M
Don't bother shopping here unless you want a terrible Chanel experience. I waited eons for an employee to ask if I needed help. Once I was being assisted, I asked to see a wallet (pictured) and the sales associate showed me the wallet from only a distance. When I asked the price she instructed me to look down at the price tag. I have been to numerous Chanel stores and haven't had such a bizarre experience with wanting to see a product.To top it off, after I asked for her business card, I was told I needed to be an existing customer to get one. (I mentioned having the product shipped to me as I was visiting.) Just take the drive or the train to the Chanel store in SoHo.Two stars instead of one because they have the small version of the zipper wallet that I haven't seen online or in any other stores.
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July 2023 by Daecian Miller
Don't bother shopping here unless you want a terrible Chanel experience. I waited eons for an employee to ask if I needed help. Once I was being assisted, I asked to see a wallet (pictured) and the sales associate showed me the wallet from only a distance. When I asked the price she instructed me to look down at the price tag. I have been to numerous Chanel stores and haven't had such a bizarre experience with wanting to see a product.To top it off, after I asked for her business card, I was told I needed to be an existing customer to get one. (I mentioned having the product shipped to me as I was visiting.) Just take the drive or the train to the Chanel store in SoHo.Two stars instead of one because they have the small version of the zipper wallet that I haven't seen online or in any other stores.
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July 2023 by Lexi G
Love Tracey she always has such good makeup recommendations!
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March 2023 by Henry Tian
I bought new bag but store gave displayOne also had damages.
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January 2023 by isabella tsukino
lady kept following us & seemed to have some sort of bias towards us. kept talking to other employees about me & my partner, asking them to keep an eye on us even though we were only browsing. made us very uncomfortable 0/10
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January 2023 by Google user
lady kept following us \\u0026 seemed to have some sort of bias towards us. kept talking to other employees about me \\u0026 my partner, asking them to keep an eye on us even though we were only browsing. made us very uncomfortable 0/10
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December 2022 by Kiki S.
The staff is terrible! Rude, unhelpful, lazy but worst of all just unprofessional. You'll get a lot of uncomfortable stares when looking and touching, but when you need help they avoid you. Can someone inform the bratty salespeople they are selling luxury products which should mirror the experience. The security guy standing right by the door when leaving and entering just stares at you like a criminal instead of greeting you or helping with the door. If I won the lottery tomorrow I wouldn't support this business anymore. In 2018 I bought some Louboutins from here, and it was a much better experience. I don't know what happened but they suck now.
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August 2022 by Zach B.
Horribly ran store, called them this morning to ask if they had this fear of god essentials hoodie and matching pants and they said they do. Proceeded to drive 2 and a half hours to this trash store for them to tell me they don't carry the hoodies. Wish they would have told me that before I drove all this way. I'm a client at many high end stores in Manhattan and the way this store acts is absolutely disgusting. Wouldn't recommend anyone shopping here.
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May 2022 by Brian s.
This store is very bad they were forcing me to go to the back of the line when I was in the front of the line for a first come for seven Shirley's this very unprofessional security guard was purposely targeting me for no reason I couldn't get the shoe I want forced to leave many excuses will not be coming here again we're not recommend
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January 2022 by Cecilia T.
I've been here more than a handful of times either to look at Chanel, Valentino or YSL bags and shoes of course. All the SA are very friendly and I never once felt uncomfortable or looked down upon. They have a nice selection of everything (designer bags, clothing, shoes & accessories) but they weren't what I was looking for. Sucks that the Chanel ballerina & Espadrille flats run small & narrow and I have wide feet so I could never wear them. I was always into the Chanel WOC in black caviar with gold hardware and just found out recently that they had changed their snap closure (hard to open & close) to the new magnetic closure. My birthday is right around the corner and I want it! They only get in a few every now & then and always gets sold within hours. I've been inquiring about it for a few weeks, the SA took down my number over the phone and said she'll text me whenever they get it in. No luck. I decided to go in the store when they first opened on a Tuesday (1/18). Jane, the most amazing SA took down my number that morning and she called me at noon informing me that they had just got in a shipment and to come now so I drove there immediately. No hold permitted. First come first serve. I got there within 15 minutes, the line was out the door but luckily she let me in through the side door. It was really busy and bags were flying off the shelves, it's crazy! Long story short, it was my lucky day and also my first purchase from here and I absolutely love it! Couldn't have asked for a better experience. Thanks to my hubs for the beautiful bag and "Jane from Chanel"! The Hirshleifers Loyalty Program- spend $7500 ($750=1 point) within a twelve month period, get a $500 gift certificate. I'll pass.
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November 2021 by Arielle S.
Honestly don't think I'll ever go to the Americana again . Went there for the first time in 2 years wanted to look at the saint laurent bags while i was in the shoe department. They had roped off the area told us we couldn't go that way had to leave the store and go 2 doors down. We get there another rope and a little extra space to get through so we walk in. I'm not even looking for 2 seconds and some women walks up to me "Um excuse me is anyone helping you "? I'm like "no" she goes "how did you get in here ?" I'm like "this entrance" she goes "oh no you can go that way you have to wait on a virtual line for 45 min and you need someone to personally assist you" I'm like "we're just browsing why do i need someone to assist me and why do i need to wait on a line to go in a store there's barely anyone in here " she goes " oh cause of covid " like hello its almost 2 years later after covid . I have to wait on a virtual line to look at a bag ? Are you joking me ? And making me feel like some criminal interrogating me on how i need someone to assist me ? What a joke. I'll go to Saks next time thanks .
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October 2021 by Zo Z.
We went in to the Chanel side on a whim and they weren't that friendly or helpful, it wasn't busy at all either. We shop at other Chanel locations often and overall receive friendly service, when you're willing to spend thousands on an item, customer service should be a priority no matter what the demand is!
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August 2021 by Janely Hernandez
Waiting for them to openup
