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October 2025 by Irene Gabo
I generally have a very positive experience in the store. The product is well displayed and attractive to the eye. Two issues a) some of the stafff is amazing, some either don't want to be there or don't want to help me b) the sizing. So many pretty suede pieces now for example, nothing in 16. I don't want to hear you can order online and return for free. Most women in US are above size 12, it wouldn't kill Madewell to order 14s and 16s.
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May 2025 by Gabriella Feeney
Listen here…this is the best Madewell on all of Long Island. Amazing selection, great atmosphere, and above all - the best staff EVER. Everyone in this store is willing to help, give style advice, and, help you become the confident version of yourself.
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June 2024 by Mi Kyeong Lee
Amazing staffs
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July 2022 by Samantha Zahabian
The worst Madewell location. The managers here: Jeremy and Sarah are extremely rude. Will never shop here again
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July 2022 by Sasha B.
I'm not the "name brand" chick. I love a good leather product with some level of sustainability built in. Madewell allows me to purchase products that are going to last that I can take into all areas of my life. For years now, I have purchased bags for work, everyday errands and all my boots and shoes from Madewell. Classics I currently own include: Zip top transporter tote, court sneakers that are the best leather weekend sneakers (so chic) , the Sydney crossbody, leather card case/ passport case: pouch, the Julien lug sole boot in suede. You name it, if it's leather this is where I got it. My local Madewell, the Roosevelt Field location is currently under renovation with no notice so I had to call Manhasset to see if this location had the shoe I was looking for. Over the phone, the associate was patient, attentive and took the time to really assist me. I went in, needed help with an additional shoe that I was trying to exchange. The shoe had a manufacture defect and one shoe was smaller than the other. The associate picked up on it right away and found me another in the same size and brought me another that fit like a glove. Overall, I was in and out the store in about 30 mins. From sales floor to the register the transaction was smooth and respectful. Can def see myself making this store my default.
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July 2022 by Sam Z.
When I shop at this location, my points never showed up on my account like they normally do if I were to make a purchase online....so I called up customer service and asked them if the points were ever applied...and they told me that I should go to the store that I purchased the items from, and someone should be able to apply the points- that he couldn't do it on his end...so I went in to the store today and the manager- Sarah was very rude with me. I explained the situation and she told me there was nothing she could do...so I asked if she could please call customer service with me because thats not what I was told. I had to ask her this several times before she finally did, but with a lot of attitude. She rolled her eyes and you could see she visibly irritated. She had the audacity to tell me that it was an inconvenience for her to do this on the weekend, that I should have come into the store during the week when its not as busy. The store was not busy at the time!!!! She clearly didn't want to help. I responded by saying "Well I work a lot during the week, and I'm unable to stop by so this is the only time that I could come in. And she said well we are busy, if you can't come in during the week, you should have called us instead. Are you kidding? Sarah clearly isn't adept to be in a managerial position.
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June 2022 by Elizabeth Ariza
Wonderful experience at this location. Jodi was very helpful and offered great suggestions for tops and how to wear them. I felt comfortable and would definitely be coming back to this location.
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June 2022 by Elizabeth
Wonderful experience at this location. Jodi was very helpful and offered great suggestions for tops and how to wear them. I felt comfortable and would definitely be coming back to this location.
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December 2021 by Tarayn Dhansew
Always neat and easy to find items. Staff is incredibly helpful. Will offer to find you sizes and even coordinate matching pieces.
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November 2021 by Aileen Dong
This place is amazing, the staff knows so well about every type of jeans, and they gave me the good suggestion about a new pair of jeans that I bought, and it is amazing perfect to me, also it is so comfy. Buy what you want in this store, you won’t be regret.
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May 2021 by Brelan Jarvis
Chelsea Hartman is probably the best store manager in all of the Americana. She treats EVERY single customer that walks into that store with respect and gives them the individual tailored experience that every customer needs. She takes the time to work with every girl that walks in that store to help them find the best pair of jeans for their body type.
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March 2020 by Maggie Schneiderman Black
Yesterday I went into the Madewell store at the Americana at Manhasset looking for some tee shirts, as I have read the are the best. I haven't worn mine yet. They seem nice and were reasonably priced. My review is about the shopping exprience which was really wonderful. I was assisted by a lovely associate, Lindsay, who really knew the inventory and was super helpful and patient. I really enjoyed shopping there and look foward to wearing the jeans, blouse and tee shirts she helped me pick out.
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January 2020 by Cara C.
Everyone in this Madewell is absolutely lovely! So willing to help and so kind, and it feels genuine and not just a sales pitch. And, of course, I love Madewell clothing. It is great that they offer a student discount and teacher discount.
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June 2019 by Veronica Batnick
Love their clothes
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May 2019 by NANCY SINOWAY
Love their denim!!!
