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May 2023 by Betty E.
If there could be a negative star, I would give it a negative rating. Dropped off a Burberry which needed inner cuffs to be cleaned. I expressed to Wendy, the clerk I needed the cuffs cleaned and she said no problem. She added notes and said it was $150. I picked up the coat and stains were still there, when asked Dan why the stains were there, he said sometimes the stains come out, sometimes they don't. Apart from not wanting to be bothered and referring me to Marlene, I tried to pay and he said the card was charged last week. When I tried to email, the email didn't work, I called and spoke to Jessica who said I would get a call back from Marlene. She never called back. Finally speak to her and after going back and forth futilely, I said since there was a miscommunication on both ends, she should assume half the cost. She told me she would give me $10! I can't even gets bfast at Starbucks for $10! If you want to "probably" get your garments cleaned here for over twice the usual amount and love crappy customer service, I highly recommend it.
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September 2022 by Linda G.
Can you imagine bringing in a gown for cleaning and then your charge card is debited for $327.44? Don't even try to justify this. I called 5 different cleaners in the area and was quoted any from $26-50. I was not advised as to the price before leaving the gown, or I never would have used their services. Can you imagine running a routine check on your credit card and seeing this amount? The dress didn't even cost that much! Upon calling, I was offered a 50% discount on the $327.44. Unacceptable!
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December 2021 by Jerry A.
They saved my $120 shirt!!!!! Brought the shirt to my local cleaners and they couldn't remove the stain. I was gonna throw the shirt away, or wear under a sweater, but figured I'd give Meurice a shot. Many years ago they did an amazing alteration job on ski pants for me. They had to process it 3 times, but they did it!!!!! Their determination saved my shirt!!! The staff were so concerned for my satisfaction, too. I HIGHLY recommend Meurice.
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November 2021 by Dara A.
I first used Maurice to clean my wedding dress. Now, I am using them again for my daughter's bat mitzvah gown and my grandfather's tallit, which is antique. They're the only ones I would trust with irreplaceable items. Great attention to detail and responsive especially with their new mobile system. Highly recommend.
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September 2019 by Kay G.
Great service! Needed my Chanel canvas bag cleaned, it had jean dye all over the back and front of the bag. A close friend recommended Meurice. When I dropped off the bag, I was told I would get a quote and phone call explaining what will be needed. In a weeks time the bag was cleaned and looks amazing! Thank you!
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August 2019 by Michael Kandel
Everything they work on is wonderful! These folks have restored valuable and sentimental family finery for eons!
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November 2018 by Patricia Brana
I must say I am so grateful for the outstanding care , professionalisms and workmanship I received from the staff at Maurice's. I have a very delicate 115 year old Christening gown in desperate need of repair, it was cared for lovingly, but because it was made from lace and cotton it was in need of repair. I spoke to Wendy on the phone who told me to come into the shop where she met with me and my daughter-in-law. They were very honest with me and said that because of the delicate nature of the lace and material they were not sure if they could make the necessary repairs that would meet their expectations, much less mine. I was informed every step of the way, as the gown had to go through various stages of repair , cleaning and restoration . It was delivered to me and it exceeded all my expectations . It was restored beautifully. I am so very thankful and would be honored to recommend Maurice's to anyone .
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October 2018 by Theodora Mamounas
I got a big oil stain on the front of my Chanel WOC and I thought my bag was done for! I'm so happy I trusted Meurice! They worked magic and fixed my bag perfectly! I'm so happy and I highly recommend them with your designer items!
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August 2018 by Sash K.
Worst customers service I ha e ever experienced. Rude and unprofessional staff. Unresponsive management and overall terrible experience. Would highly NOT recommend this establishment!!
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January 2013 by Ashley W.
These guys really go the extra mile to help you take care of your clothes. I've brought high end dresses here and they are always handled with top notch service. They tailor it exactly the way you want it. They're a little pricey but it is totally worth it in my opinion.
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June 2012 by Vincent N.
Paid about $1000 to clean and preserve wedding dress. When researching knew this was at the high end of what others were charging but thought they would do a good job and get quality service. When you pay a premium I expect a certain level of service and follow-up and disappointed that I didn't get that with this store. They said they would call in a month with an update as to when it will be ready and they never called us. We thought they were behind or were just overpromising on the fact they would call us with an update. We then called about 4 months later and they said it's been ready for a while, I don't know why they didn't call when it was ready. I don't mind paying the money but deliver on the service especially if you said you would do something. My thought is they hope people don't call to arrange for delivery so they can sell it and get double the money. The dress was cleaned and preserved the way they said it was so at least they delivered on that promise.
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March 2012 by Kevin C.
Preparing for a wedding was a stressful time but Meurice came to the rescue. The wedding dress was taken to a local tailor who was inexperienced with chiffon and ruined the hemline of the dress. Horrified by what happened, we searched for the best of the best and ended up here. Mistakes were pointed out that we didn't even notice from the previous tailor but we were told Meurice would do the best they could as our wedding was just around the corner. The dry cleaning and minor tailoring service cost a lot more than expected but you get what you pay for. Peace of mind that a good job would be done was worth the cost for us. We picked up the dress just in time and we couldn't have been happier for our wedding.
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January 2012 by D C.
When I got grease on my beautiful shearling coat. I thought I would never be able to wear it again. It was a light colored shearling that I had only worn a few times and the stain was very visible. I brought it to Meurice and when I got it back I could not believe my eyes.. The stain was completely gone, as if it never existed. The coat was exactly the same color and looked brand new!!. I was amazed at the absolutely incredible job that they had done in cleaning it. I know shearling is difficult to clean, but not for Meurice. It was delivered in a garment bag that that looked as expensive as my coat that was in it... I am forever grateful to Meurice ! They are truly the garment care specialist.
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August 2008 by Tina C.
Extremely expensive for wedding gown cleaning and preservation but well worth it. They preserve wedding gowns museum quality. Staff is attentive to the minute details with care and acknowledge what is already damage upon arrival to be noted. The best thing is drive there with a car as the box given is gargantuan and heavy. They also offer the usual dry cleaning services. Prices are very steep, however you get what you pay for.
