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February 2023 by L U
Horrible Service, If you pay cash they steal your money.Worked with Anastasia salesperson, she promised to help assist then decided not to answer to calls. The Manager does not care nor return any calls. filed a complaint with consumer affairs, Valentino counterfeit cash from consumer.
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December 2022 by Mafer Yanez
I called to place an order on the phone, since it’s the only store that had the item I wanted, worst and rudest customer service that I’ve ever had in a Valentino store
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December 2022 by Kiki S.
The staff is terrible! Rude, unhelpful, lazy but worst of all just unprofessional. You'll get a lot of uncomfortable stares when looking and touching, but when you need help they avoid you. Can someone inform the bratty salespeople they are selling luxury products which should mirror the experience. The security guy standing right by the door when leaving and entering just stares at you like a criminal instead of greeting you or helping with the door. If I won the lottery tomorrow I wouldn't support this business anymore. In 2018 I bought some Louboutins from here, and it was a much better experience. I don't know what happened but they suck now.
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December 2022 by LIBM plan
Purchased a bag and it was defective. Have been waiting for them to repair it for over 10 months. They are unresponsive to calls and messages and when I walk in the store they awkwardly tell me it’s not ready. Over asked for a replacement bag and am ignored. I understand items are defective. I don’t understand poor service, ineffective communication and being handled so improperly by a supposed luxury brand
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August 2022 by Zach B.
Horribly ran store, called them this morning to ask if they had this fear of god essentials hoodie and matching pants and they said they do. Proceeded to drive 2 and a half hours to this trash store for them to tell me they don't carry the hoodies. Wish they would have told me that before I drove all this way. I'm a client at many high end stores in Manhattan and the way this store acts is absolutely disgusting. Wouldn't recommend anyone shopping here.
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May 2022 by Brian s.
This store is very bad they were forcing me to go to the back of the line when I was in the front of the line for a first come for seven Shirley's this very unprofessional security guard was purposely targeting me for no reason I couldn't get the shoe I want forced to leave many excuses will not be coming here again we're not recommend
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March 2022 by Its your boi Aivon
Love this place. Maria is one of the best !! Definitely will go again..
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January 2022 by Cecilia T.
I've been here more than a handful of times either to look at Chanel, Valentino or YSL bags and shoes of course. All the SA are very friendly and I never once felt uncomfortable or looked down upon. They have a nice selection of everything (designer bags, clothing, shoes & accessories) but they weren't what I was looking for. Sucks that the Chanel ballerina & Espadrille flats run small & narrow and I have wide feet so I could never wear them. I was always into the Chanel WOC in black caviar with gold hardware and just found out recently that they had changed their snap closure (hard to open & close) to the new magnetic closure. My birthday is right around the corner and I want it! They only get in a few every now & then and always gets sold within hours. I've been inquiring about it for a few weeks, the SA took down my number over the phone and said she'll text me whenever they get it in. No luck. I decided to go in the store when they first opened on a Tuesday (1/18). Jane, the most amazing SA took down my number that morning and she called me at noon informing me that they had just got in a shipment and to come now so I drove there immediately. No hold permitted. First come first serve. I got there within 15 minutes, the line was out the door but luckily she let me in through the side door. It was really busy and bags were flying off the shelves, it's crazy! Long story short, it was my lucky day and also my first purchase from here and I absolutely love it! Couldn't have asked for a better experience. Thanks to my hubs for the beautiful bag and "Jane from Chanel"! The Hirshleifers Loyalty Program- spend $7500 ($750=1 point) within a twelve month period, get a $500 gift certificate. I'll pass.
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December 2021 by pkefalonia72
James and Maria were very helpful and courteous. Awsome individuals made the entire experience a pleasure. I am definitely going there again!!!
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November 2021 by Arielle S.
Honestly don't think I'll ever go to the Americana again . Went there for the first time in 2 years wanted to look at the saint laurent bags while i was in the shoe department. They had roped off the area told us we couldn't go that way had to leave the store and go 2 doors down. We get there another rope and a little extra space to get through so we walk in. I'm not even looking for 2 seconds and some women walks up to me "Um excuse me is anyone helping you "? I'm like "no" she goes "how did you get in here ?" I'm like "this entrance" she goes "oh no you can go that way you have to wait on a virtual line for 45 min and you need someone to personally assist you" I'm like "we're just browsing why do i need someone to assist me and why do i need to wait on a line to go in a store there's barely anyone in here " she goes " oh cause of covid " like hello its almost 2 years later after covid . I have to wait on a virtual line to look at a bag ? Are you joking me ? And making me feel like some criminal interrogating me on how i need someone to assist me ? What a joke. I'll go to Saks next time thanks .
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October 2021 by Zo Z.
We went in to the Chanel side on a whim and they weren't that friendly or helpful, it wasn't busy at all either. We shop at other Chanel locations often and overall receive friendly service, when you're willing to spend thousands on an item, customer service should be a priority no matter what the demand is!
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August 2021 by Grace L.
Becareful what you buy from them. Once you walk out, they will say they are not responsible for any damaged items they sold. I bought a Defected CL shoes and took it back and they told me they are not CL store!!!!! asked me go to city to get my shoes fix?!!
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May 2021 by Maria A.
This review is specifically about Chanel's SAs. The previous reviews echo my own experience. I found their behavior inappropriate and shocking. At one point, four of them were discussing my purchase in front of me, referring to me in the 3rd person as if I weren't standing right in front of them. This passive aggressive behavior is not acceptable in luxury retail. In any case, it's always better to purchase at a Chanel boutique than just an authorized Chanel retailer. Hirschleifers is not Chanel. However, these employees represent Chanel and should be trained to uphold the brand's image.
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April 2021 by Shirley C.
James at Men's Market (mens shoes) is the best SA I have encountered in my life as a sneaker-head! He was very patient with me esp., with my return and was with me all the way when I looked for another pair. The service I got from this store is way better than the boutique shops in Manhattan! They have strict Covid protocols which I love and James as my SA is another thing to love shopping here!!!
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March 2021 by Soyoung S.
I have mixed feelings. I have been on the search for a Small coco handle in black.. I went in on a Saturday evening right before closing in November. Michelle helped me with my order. I felt quite rushed, which I didn't like but understood because I was there close to closing. I was told that I can do a special order for the small coco handle. I prepaid for the item, and she said she will call me when it comes in. I called in January for an update, nothing. I also wanted to inquire about another bag, the Chanel 19. There were rumors about a price increase. Michelle assured me that there would be no increase on the Chanel 19 so I just believed so. I later find out that the Chanel 19 did have an increase, I was given misinformation. In February, the coco handle came in and I received the call to come pick it up. I went in and this time, I didn't feel rushed and thought all was good. I take my bag and leave. About an hour later, I receive a call saying, well there was a price increase since I placed the order and I need to pay the difference of about $350. I was disappointed that they didn't honor the price I paid when I preordered it in November, but didn't give the SA a difficult time and just paid the difference. About a month later, I am just browsing the Chanel site, and the coco handle is priced at $4000, below what I paid for. So I look at the tag that came with my bag and it says $4000 also. I decide to give Michelle a call. She tries to tell me that well, they don't go into each bag and change the price on the tags on each bag after delivery from Paris. She tells me to look at the price on the Chanel site. When I refer her to the Chanel site, she then talks to the manager and finds out the price increase was only $100 and they will refund me the difference. I have mixed feelings for Hirschleifers because my mom and I have come here to purchase our Chanel pieces and they usually have what I am looking for. I have been assisted by one of the buyers via phone and they were so helpful! I just feel like the SAs are not well informed with prices and information. If I never called and asked, I would have been overcharged of about $200.
