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August 2023 by Monica Sadighpour
Every purchase I’ve made at Manhasset has been such an enjoyable experience. I was in yesterday, and worked with the lovely Kristen who is so patient and kind, she spent over an hour with me helping me make my selection and I just love her energy. I’ve gotten to know almost all the lovely VCA ladies over last 15 years including Julie, Tara, the manager Debbie and the wonderful Udell family. All so so lovely to work with - I truly look forward to going in every time I have a special occasion ?
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July 2023 by G H
Hi , guys. I highly recommend Grace here, Grace is a professional, polite and friendly, I truly believe that you won’t be disappointed if you’re buying a necklace or jewelry collection from Grace , Grace is patient and kind. and recently I ordered beautiful yellow gold necklace from Grace , and I received it in one week. Great experience with Grace a second time at this location. Thank you Grace.
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July 2023 by nicole pourgol
Was honestly very disappointed in my experience here, I recieved poor service and felt extremely rushed for spending 5k. I was in and out in less than 20 minutes. No one greeted me at the door and my SA Kelly didnt even introduce herself to me and I asked to look at a specific bracelet. She said they didnt have it in stock and she sized me with the metal samples and just took out her computer out to place the order and didnt even offer to show me how one of the other 5 motif bracelets would look on my wrist to see what the real alhamras would look like or even merely show a stock photo to confirm that is what I wanted. Another SA, Kristen, noticed me sitting in the payment room and was kind enough to offer me a beverage and asked how I was doing and even showed me a couple of other pieces on my way out, which was the only pleasant part of my purchase. I have been saving for this bracelet for a long time and was looking forward to the exceptional service that London Jewelers and VCA usually offer, but SA Kelly robbed me of that experience.
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July 2023 by Scott Goldfarb
Just had an absolute first class experience with Tara. What a pleasure. Diamonds really are a girl’s best friend!
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July 2023 by marina i.
They were very welcoming and greeting to me, and made me feel like it was the right way to spend my birthday money and waited patiently until I choose what I like. They were very nice unlike other stores that treated me very poorly.
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July 2023 by Nicole P.
Was honestly very disappointed in my experience here, I recieved poor service and felt extremely rushed for spending 5k. I was in and out in less than 20 minutes. No one greeted me at the door and my SA Kelly didnt even introduce herself to me and I asked to look at a specific bracelet. She said they didnt have it in stock and she sized me with the metal samples and just took out her computer out to place the order and didnt even offer to show me how one of the other 5 motif bracelets would look on my wrist to see what the real alhamras would look like or even merely show a stock photo to confirm that is what I wanted. Another SA, Kristen, noticed me sitting in the payment room and was kind enough to offer me a beverage and asked how I was doing and even showed me a couple of other pieces on my way out, which was the only pleasant part of my purchase. I have been saving for this bracelet for a long time and was looking forward to the exceptional service that London Jewelers and VCA usually offer, but SA Kelly robbed me of that experience. I will be buying all my subsequent pieces from the 5th avenue location where the employees respect their customers.
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June 2023 by Anna J
I recently bought beautiful yellow gold vintage Alhambra diamond necklace one of my many purchases from Kelly, she is very professional and so sweet, she is pleasure to work with, I definitely recommend seeing Kelly, you won’t be disappointed and experience is phenomenal! I’m definitely looking to add more pieces to my collection from her. Thank you Kelly, you are the best ? Anna J
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June 2023 by Jing Wang
Very low inventory and very pushy sales people. Lacks the most basic pieces the multiple times I went in. They're not part of official VCA, they buy their products from the 5th ave store. Better off making the longer trip to 5th ave flagship store where most items are in stock and can be shipped to your house if you get it sized. This store does not ship.
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April 2023 by Annie Zheng
Worst experience ever, waited for about 3 months for the bracelet to arrive and was very disappointed about how it was packaged handed to me in the most cheap way? Makes me want to stop purchasing any more VCA products. BLVGARI at London Jeweler has better service than VCA here. The total two times I was in store to see the bracelet, the staff was unprofessional, she didn’t present the bracelet on the Van Cleef display( taking short cut!!?). That’s the kind of service that I got for spending 15K on a bracelet. Go to Short Hills NJ for better experience.
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April 2023 by Sandy Huerta
Wonderful experience thanks to my amazing SA or like I like to call her my VCA Fairy ?♂️ Kelly. She is always so attentive & treats you nice regardless if you are buying or not. She doesn’t pressure you because she genuinely wants you to love the piece. I have gone to many VCA boutiques before this one but I never had a good experience. Honestly, they always have inventory & if there is something you really like you have the ability to order it! I recommend this location but most importantly my SA Kelly! Tell her Carlos & Sandy send you! I promise she’ll make your VCA experience one to remember & you’ll find yourself coming back!
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March 2023 by Larisa Panchame
Always a lovely experience when I visit Van Cleef Arpels! Tara is such a welcoming and fabulous person. She pays attention to detail as soon as you walk in and connects with you on a wonderful level. She goes above and beyond to cater to all my questions and is very honest. I love how she keeps in touch with me regarding orders and doesn’t skip a beat. Thank you Tara for making my experience a truly wonderful one!
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December 2022 by Donnamarie Cristina
This was a fantastic shopping experience! The salespeople (especially Julie) were very patient and helpful in making suggestions about the various pieces I was considering. They were very knowledgeable about the history of the jewelry. I'm very happy with the necklace I purchased!
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December 2022 by Carmine Peralta
Amazing store experience! Everyone is friendly and warm. Considering the shortage and ordering process they had much more in stock than I expected. Sunny assisted me. She was just so patient and kind . I had a greater experience at the Americana than 5th Ave which I’ve stopped frequenting .
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December 2022 by Rodion Nisuyev
Special thanks to Tara !!! Received it with in a week !!! As promised ?
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November 2022 by Katherine Bertuch
Really, really awful service. Definitely not up to the usual VCA standards. The store is actually London Jewelers, NOT VCA, and it shows. I strongly recommend bypassing this location and going into the city, where you will be treated with respect and not like anything you need is a MAJOR inconvenience to the employees.
