-
December 2025 by Linda Johnson
I tried to return something in the store that I bought online and they said that I needed a receipt but when it came in the mail there was no receipt in the package so they wouldn’t let me return it at the store. I thought that that was poor Customer Service and I will never shop there again!
-
November 2025 by angela stanton
Great store was not busy and had great deals use self checkout and coupons if I had issues clerk was always willing to help
-
October 2025 by Jamie E
If I could, I’d give this place zero stars — though it’s not always this bad. In the past few weeks, the store has looked like a mess, and staff never offer to help. Today I went in looking for something but couldn’t find anyone to assist me. Frustrated, I went to the register to buy one small item with cash. The cashier didn’t greet me, didn’t smile, and barely spoke — just asked for my phone number. Then she tossed my change into my hand like it was an inconvenience that I used cash.
I really wish the customer service here were better. It’s not like they’re constantly busy with customers since most people use self-checkout these days.
-
October 2025 by Franklin Wall
The girl that waited on me didn't want to be bothered she was talking to one of her friends on the phone I think could have sold me another product but didn't I was not greeted coming in the store I had to look around to find her and then she told me that I could have cashed out on one of the unmanned registers the pharmacy people were very nice I asked them about a product that picked up off the show and they couldn't tell me about it they said the cashier would know more so I went up front and she told me that she couldn't find it it was no longer available I said well there's three more on the Shelf in the store they're either 14 something on sale are there a 24 something regular price I couldn't figure out which ones were which she didn't want to be bothered your loss I guess I was kind of disappointed
-
October 2025 by Kevin McClave
They have good loyalty card discounts and I've always had positive experiences with the staff up front or in the pharmacy.
-
September 2025 by Cash ap. No np
Every time I try to get into the website to check my prescriptions I can't worst pharmacy ever!
-
September 2024 by M B
Excellent pharmacist who was super helpful with an out of town prescription and also helped me apply a few discounts!
-
August 2024 by Liam hartnett
pharmacist took 20 minutes to get my meds then never checked me out, then a second staff member told me to move down to a different register so he could help the person behind me.
-
July 2024 by Eva Guggenheim
I have repeatedly received texts that medications are ready only to drive over and find that that is not correct. And when I call to speak to someone about it I AM STILL ON HOLD. Time to leave CVS
-
May 2024 by James Lodolce
I used CVS in Fayetteville for years with good satisfaction. I switched to Manlius about a year ago because it was closer to home. This is not a good pharmacy. They are curt and disorganized.Today I went to pick up scripts that I had ordered through their app three days ago and was told they were not ready because I had ordered them through their app rather than calling them. When I said I had ordered them several days ago she responded that they were backlogged since they had a problem a few weeks ago with their system.So they filled the prescriptions while I waited which only took a few minutes, but this is very unimpressive. This is not the first time I was unimpressed by this organization.I’m going to find another Pharmacy to do business with.5/1/24: I decided out of convenience to try them a bit more. It has gotten worse. I keep asking to not be put on auto-refill to no avail. I keep getting text messages that a script has been refilled that I do not need refilled. I finally called and was told again that I am not on auto-refill and that I must have called to request the refill, like I am stupid!I am done with this store.
-
May 2024 by Patricia. Horn
CVS has improved with more staff both within the store and pharmacy. Shelved are pretty well stocked and once again the pharmacy pick up window has been open.
-
April 2024 by Stephen Wowelko
Then cashier went out of his way to help and was extreamly friendly. I felt good after I left.
-
April 2024 by Linguist Kornfilt
The CVS store in Manlius is conveniently located. It is large and clean, it is easy to find the items one is looking for, and the employees are friendly and helpful. But I have dealt only with the drugstore part of the store and not with the pharmacy part and have nothing to say about the pharmacy.
-
February 2024 by Katie Cusick
I know that the people in the pharmacy are doing the best they can. However, their systems terrible, whether tech, phone, text, online site, or the automated answering person. I have a class V controlled prescription, and CVS messes it up monthly despite having multiple refills! I have to detox from the controlled substance every month, which is awful. They also don't have it in stock, so CVS is having pill shortages and cannot secure my medicine because it is "so popular." Stockholders suck.
-
January 2024 by dan s
Worst pharmacy around by far.When, they are actually open, I rarely can get the prescription even though i received a message it was ready.Poorly managed
