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March 2025 by Wendi Williams
Had a Priority package sent from Florida on Saturday and was supposed to be here on Monday by 6pm! Never received ! Showed in West Palm beach for 3 days. No updates. So went Into Manlius location for possible help and they were so nice and helpful! Although they saw same thing I did online. They assured me they would try to figure out what was going on! Well they did and about 10:45 this morning a ring at the door and a very nice gentleman had my package in hand! Wish I had his name but looked like he went above and beyond to make sure I received it! A huge thank you!!!!
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March 2025 by Ward Halverson
Clerk was really sweet - not supposed to tape packages apparently but when needed (I was watching curiously) she just quietly did
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November 2024 by Lucas
Mike was very helpful and patient and deserves a raise
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August 2024 by Ben Conde
Nice post office
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May 2024 by Lo
Awful. The employees are rude and dismissive. They overcharge for postage due and if you request a pick-up they say that they picked your packages up but they don’t. We have a security camera as proof. Not surprised they have nothing but negative reviews.
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May 2024 by John D
They are the rudest employees to do business with. They act as if you are bothering them. Listen if you hate your job that much look for something else. You arent the only business in town that ships. This excludes the taller younger blond who's always welcoming. Postmaster. I highly encourage you to have your staff watch a refresher on customer service.
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January 2024 by Ben
Package sent back because part of an old label remained on the box. I had been assured by the person who helped me mail it that the small amount left wouldn’t be a problem. Told in a far less than pleasant way I’d need to pay the full amount again to mail it. Went to UPS down the road. Better service and more convenient location
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May 2023 by David Carter
Great service. David Carter MD, PhD
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February 2023 by D. M. L
Went to have my passport application processed and the lady named Sharon was extremely rude to me and wouldn't process it. She was late to the appointment and had an attitude from the start like since it was the last appointment of the day that she didn't have to do her job properly. I had to explain myself several times repeating Information, some of it sensitive like deceased parents. She didn't know basic guidelines about the Identification process even when I offered to show her in the application packet. She ended up writing on the application before denying me service so I now have to redo and make copies. She was supposed to be providing a service instead she was snippy , rude, and uncooperative and tried to make me feel like I was in the wrong for not knowing how the process works. So now rush my passport is probably going to charge me extra for not getting the application in on time. I am thoroughly disgusted with the lack of professionalism, incompetence, and downright nasty attitude that this lady sharon demonstrated.
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November 2021 by Janice W.
After a week of trying to solve a "wan dering" Priority Package via tracking.... I called the actual location on Wesley St and reached DANA on a Monday. On Wednesday at 7:01 am, my package had made it from Manlius to 13208 in Syracuse !!! That's really less than 2 days!!! THANK YOU DANA 1000 x !!!!!! I tried o reach you to than k you in person but no answers at 11:50am.... The recipient is 99 and in a Hospice.... so I was definitely "antsy" THANK YOU DANA
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November 2021 by K W
The staff at the Manlius Post Office is very helpful and friendly. The waits are never too long. I prefer this branch by far over all the others in the Syracuse area.
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September 2021 by JR Nicoson
Inside the office they are friendly and efficient. One Male carrier (beard and used to have long hair - cut it), is the worst in the world. His attitude is terrible, and he is rude as heck. Please get a trashman job, cause your good at being unkept and miserable. Like WE owe him a job -- NOT
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April 2021 by Juli Oliver
The Manlius Post Office is always quick, easy, and all that work there are just delightful. Thanks for that!
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March 2021 by Rachel Potti
The staff at the Manlius Post Office are always courteous and helpful. During trying times like these they still are keeping up their good spirits and positivity. I mailed a package the other day and misplaced the receipt- I needed that for tracking. They printed a duplicate receipt immediately for me. They do go that extra mile for you!
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March 2021 by Kim S
Absolutely horrible customer service. When you ask a question about status of your registered mail after more than a month you shipped they just say it's still on the way whether you believe or not. The Supervisor is extremely rude, disrespectful, and unprofessional. He yelled at me to say they had a right to not show or provide a copy any traking information of my mail. I just needed a tracking history for MY MAIL. when I asked his full name to file an official complaint, the people work there didn't even know his last name. No wonder that this location has such bad reviews.I could get the full tracking information by calling USPS. it wasn't confidential at all.
