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April 2023 by Anne Kinstle
The truck would not go more than 48 miles an hour up hill from AZ. to NY the check engine light was covered with a piece of tape so you couldn't see if it was on. The person we returned the truck to new the trucks have problems.
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September 2022 by Chelsea Augustine
Poor customer service, wouldn't let us change the drop off location or day. They made us drive an hour and a half out of our way just to accommodate them. Uhaul customer service is MUCH better.
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April 2022 by Hannah
Wow Budget Truck is an absolute disaster. It seems this place is closed but still accepts reservations?! Customer service was absolutely no help. We lucked out and got a UHAUL today instead. If I could leave negative stars I would.
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July 2021 by alan schneider
Poor customer service and relatively expensive when you are moving since they only give you limited time to get to point A to B. Their Central customer service is extremely incompetent and their trucks are not well maintained. They lack of coordination and since their customer service is off premise and in Mexico there are language barriers and there are issues of communication and transparency which hurt severely the overall customer experience.
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August 2020 by Ken Birmingham
Horrible. Literally go anywhere else BUDGET IS AWFUL
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January 2020 by toby gaston
Great customer service
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March 2019 by Marcey G
Fast easy simple
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November 2018 by bryan r Blume
Horrible!! Canceled our reservation less than 24 hours in advance, leaving us scr@wed! Told us nothing they.could do they were canceling 3 other peoples reservations as well! Wish could rate zero
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September 2018 by nauticalwarfare
I reserved a 16 foot truck on a Monday for a 2 day rental WITH insurance for $400, to be picked up Thursday. When Thursday came, I recieved a call saying they rented out the truck I had reserved and the only trucks thay had were either a 12 foot, or a 16 foot that was 1.5 hours away, or I'd have to wait until the following Monday for the truck I reserved to return. I took the one that was 1.5 hours away as I needed for a 200 mile move for my new job.
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September 2018 by Robert Green
Clean and dependable trucks
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March 2018 by Magik MBB
Fast easy and cheap
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February 2018 by Ahmed binmasuo
Cheap and sound
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September 2017 by lindsey smith
I was in a bind and Budget had screwed me out of a rental truck! The nice man who works here (I'm sorry I forgot his name) had a truck twice the size I wanted but let me rent it anyways! Because of him I was able to move on time! Thank you so much!
