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November 2023 by Mrs. J
What is wrong with your lazy drivers? Left my packages near the road in wet leaves down the hill from my house with rain coming, a good acre away. Called Fed Ex to complain and now I keep getting messages about not receiving my delivery when that wasn't what was communicated to them. So I had to call back and do this all over again because the first person told me they were going to send a driver back to deliver correctly. CAN YOU SAY INCOMPETENCE!!
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November 2023 by Paul Malara
2 times in a row the driver left my packages on the side of the road by my mailbox. We can't see the mailbox from our house. The other drivers bring our packages to our front deck. Must be the new driver must be lazy. I hope no one steals my packages. I'll be calling FedEx then.
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November 2023 by maria Cosimina brancaccio
The lady at the front desk was extremely helpful . She went above and beyond to help me with my big package.
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August 2023 by Beatrice Heath
Never delivered package to right address. Never do job right I never received my package that was delivered yesterday and still can't find it fedex sucks.
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August 2023 by Chris Dennis
Not happy when your package never makes it to the house, but they insist that they delivered it!!
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August 2023 by Brenda O
They have every excuse in the book not to deliver packages. I'm not having a problem with UPS or USPS. It has been an ongoing problem only with FedEx. It happened a lot during the winter months, but now it's summer, and here are their recent excuses for two packages: Tue, Aug 08 MARCY, NY 2:20 pm Delay. Local delivery restriction - delivery not attempted. Wed, Aug 09 MARCY, NY 2:10 Weather delay. Local weather delay - delivery not attempted. Thu, Aug 10 MARCY NY 2:29 Delay. Local delivery restriction - delivery not attempted. All made up, but no way to contact anyone. No one is accountable.
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August 2023 by Michelle Gaetano
They specifically stated my package was left at the"side door"(my neighbor's front door listed as a different street). They had my address and ignored it for whatever reason. Using UPS or USPS from now on.
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July 2023 by Brandon O'Brien
Delivery driver claimed that the package was not delivered because “receiver has moved”. My name is clearly marked on the mailbox. They didn’t even attempt to deliver the package. I know because I was home throughout the entire day and did not once even see a FedEx truck in sight. Pure laziness and lack of concern for the customer. To top it off there is no way to even contact these people. Completely unreliable.
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June 2023 by William Race
Delivery instructions always ignored, packages always left outside even when it’s raining. Spoke to the driver, now he doesn’t even bring it past the end of the driveway. Would like signature required for all packages!
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February 2023 by Sheila Putman
Incompetence seems to be their standard and from personal experience I doubt they could be capable of much more even if they wanted. I can see why their drivers usually don’t deliver (at least to me) in company vehicles or uniforms, as it must be quite shameful and embarrassing to be associated with their company. I am 80 years old and find that for free shipping it is at least good for an easy/cheap laugh as they struggle with the basic requirements of the service they claim to offer - I doubt the people with a vested career in the company would be proud to hear that, but it is true. I most certainly wouldn’t pay to ship with them or pay for shipping via them if another option was available find it hard to believe any respectable business or person would.
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February 2023 by tat2bruce
Message this morning saying package is out for delivery, hour later I get a message that says undeliverable due to weather. I live 15 miles away, weather is sunny, no wind and pleasent. This isnt the first time Fedex has done this to me. When I try calling the terminal it says they are not receiving calls at this time, so cant even pick it up. Will only order from companies using USPS or UPS from now on. Marcy, NY terminal.
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February 2023 by Chuck Baye
It's nice that if you wanna hold your package in Marcy you can and then you get your packages alot earlier.
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December 2022 by Erin Facciolo
If I could give 0 stars I would! We’ve encountered lost packages and now it makes sense, in the past week we have had 2 different deliveries just thrown into our yard not even driven down our driveway to our actual porch. They are left in our soaking wet and muddy grass right near the road where anybody could just steal them. And FEDEX takes 0 accountability for their drivers actions! They are absolutely awful!
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December 2022 by KEITH Hanna
Should just close up shop and let ups takeover. Place is a joke. 2 packages saying out for delivery the past 3 days and each day with a delay message at the end of the day.
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December 2022 by Deb
Worse service imaginable. Notificación stated delivery scheduled for a certain date. It's been over a week later. Still no package. Called twice and received a case number. Spoke to two people. Still no package. Reschedule out to the store shipping and looking into who I can reach out to next. Better business. Etc.
