Utica Mack Trucks is highly praised for its excellent service and professionalism. Customers appreciate the quick and efficient problem-solving, with many reports of same-day repairs and parts availability. The team goes above and beyond to keep trucks running, with specific mentions of the helpfulness of staff members like Fran, who assists when others cannot. The hydraulic shop and parts department receive particular commendation for their reliability and support. Overall, Utica Mack Trucks is seen as a trusted place for truck repairs and parts, providing a friendly atmosphere and dedication to customer satisfaction.
No matter the problem we brought to them they fixed it all in a timely manner and hook me up with an awesome hoodie for being made to wait 3 minutes! Awesome group of people!!
October 2023
Top notch customer service! Tom, TJ and the team are accommodating and helpful through the buying process.
June 2023
Words can not describe the excellent service and the professionalism!!!!! Got me in…found the parts…and put me back on the road…Same day!!!Every one else around was to busy or recommend Fran..He is the Man!!!!!! 7 stars my friend
