Utica Mack Trucks is highly praised for its excellent service and professionalism. Customers appreciate the quick and efficient problem-solving, with many reports of same-day repairs and parts availability. The team goes above and beyond to keep trucks running, with specific mentions of the helpfulness of staff members like Fran, who assists when others cannot. The hydraulic shop and parts department receive particular commendation for their reliability and support. Overall, Utica Mack Trucks is seen as a trusted place for truck repairs and parts, providing a friendly atmosphere and dedication to customer satisfaction.
I deal with bruce on almost a daily basis. Always professional. Always gets my parts issues sorted on a timely manner. Goes above and beyond for me and the company I work for.
March 2026
Professional and knowledgeable with comfortable communication throughout
November 2023
No matter the problem we brought to them they fixed it all in a timely manner and hook me up with an awesome hoodie for being made to wait 3 minutes! Awesome group of people!!
