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February 2024 by Nicole Riley
If I was writing a review of KeyBank as a whole, it might not be so good as we ended up dealing with a lengthy, unnecessary issue with the fraud department when my husband added his phone number to my account.But thanks to Kaitlin Cox at the Marlboro branch, the whole experience was handled so graciously, compassionately, and patiently that we can't help but leave her a 5-star review.She stayed on top of the matter, updating us as often as possible, and making us feel confident she would get it taken care of. Any time we had to go in to the bank to see her throughout the process, even if we started off cranky about the situation, we left smiling after our interaction with her.Recently, the situation finally got resolved and she was excited and more than accommodating as she helped us take the final steps.Thanks Kaitlin!
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September 2023 by LUEYDA13
KeyBank in Marlboro New York. Customer service is 100% I was informed by fellow business partners of mines that KeyBank is one of the best banks to do business with, and personal. I recommend KeyBank to all business owners, and for personal accounts, they was very informative with information without me asking questions. Makes me feels more of a family oriented bank rather than a bank that just want your money. Thank you Key bank.
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August 2020 by Shane S
They are always kind n helping at this branch for me. Keybank app is pretty good as well. Just wish they was open on Saturdays.
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January 2020 by Shane Smith
They are always kind n helping at this branch for me. Keybank app is pretty good as well. Just wish they was open on Saturdays.
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August 2017 by Vicky H
Four dollars for an ATM transaction...
