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April 2024 by Mar M.
Rude staff!!! Wanted to update my information the teen age girl gave me attitude. Put me on hold for 30 mins and also got my information wrong. Didn't let me finish my sentence and just plain rude. I called around 6:22 4/30/24. Who ever that staff is needs to train again.
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April 2024 by Paul L.
Very long line in pharmacy dept, and only one cashier. Place is filthy, things are scattered all over the floor.. poorly manage ....
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April 2023 by Rachelle T.
The CVS staff refuse to unlock items in the locked case when requested to purchase them, notably important medications necessary to purchase. The staff and manager claim they either do not have the key or are "waiting for the locksmith." However, this has been their practice for several years. This is likely leading to a decrease in their revenue, as customers are unable to purchase the inventory that is locked. I suspect the staff also do not want to restock items in the locked cases out of their own convenience and laziness - poor service overall.
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January 2023 by A K.
Overpriced and no proper checkout. Pharmacy is similar to going to a DMV office. No reason to go here.
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October 2022 by Mai Z.
Reliable store compared to all the other businesses in this area. Why do I need 25 words to leave a review. Can't we just get to the point YELP. ONE MORE TIME, Reliable store compared to all the other businesses in this area.
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June 2021 by Owen F.
I stood on the line for so long to buy something because there was only one employee at the registers and she was busy entertainment another customer about his personal conversations. Common sense, keep the line moving. If you want to talk to a customer for 10 minutes, do not ignore the line and call for help so you can console every single customer in need of unnecessary attention.
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September 2019 by Elizabeth C.
If it were possible to give negative numbers I would. The worst, the slowest, never have prescriptions ready, always 15-20 minutes whether there are 0 people ahead of you or 100. 27 people bumping into each other behind the counter and lines 10 people deep. Then, there's the attitudes - have some humility when working with customers instead of acting like it's their fault you didn't do your job. Don't ask me if I want a prescription if it's not ready, don't tell me it wasn't sent in when it was and don't blame my doctor's office when it's your system. Pretty much all CVS's suck, but Grand Ave. Maspeth absolute worst.
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June 2019 by Kimberly W.
I visit this CVS on a weekly basis as it has a parking lot and is very convenient for me to get to. I have yet to have experience razors and toothbrushes being locked up and it has been frustrating for me to have to ring a bell and wait each time I want to purchase toothbrushes or razors. An individual is required to go to the front to get a tool to unlock it each time someone wants toothbrushes and/or razors. Even so, its a very well organized and clean CVS. Harricharr, one of the managers, is amazing. He is very understanding, kind, and patient. He is also always smiling! He offers the best customer service compared to all CVS' I've visited. Would definitely recommend this CVS location!
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October 2018 by Russell L.
Only a few kinds of people come to this CVS. Those who need something to pick up quick in a hurry for their home, those who are looking for cosmetics or those who are picking up their meds. Either way how you slice it, this CVS is important for the neighborhood as the parking lot in the back gets filled up quickly and justifiable reason how valuable it is. Customer service is lacking in the area. Majority of the employees do walk around as if they do not care. There are some who are friendly that I have interacted with that really took the time to find the items I need. I wish I knew their names so I can give them their proper recognition. I believe there 2 check out registers with the other 3 being self checkouts. There should be someone on standby there at all times to scan their CVS void card to keep the line moving. More than half the time, customers have to wait for an employee to come and scan their employee card to void transactions. The Pharmacy line is probably the busiest, longest and most important in there. One person or 2 max at the pharmacy check out register while maybe 2 Pharmacy techs in the back filling up medicines. Best bet is to call in adavnce to see when your medicine is ready instead of walking in. Overall, a few things can be fixed but definitely important to the neighborhood. Also, read expiration dates on items as they rarely rotate stock.
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February 2018 by Mike Scott ..
If I could give them zero stars, I would. One register is open, the line is 15 people deep. Nobody in sight to even assist the poor bastard behind the register. The line for the pharmacy is just as bad. Who manages this place? They should be fired on the spot. This is the most poorly run store I've ever been in. Unbelievable that they can function like this. Customers are standing around not knowing what to do now because the girl at the register left. She probably quit and I wouldn't blame her at all. This place is a living nightmare.
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July 2017 by Tasha O.
Walked into CVS at 6:30 pm for what should have been a simple moneygram pick up...printer jammed while printing my money order and the shift supervisor had to call tech support to reprogram. He then had to speak to a supervisor to reverse the transaction so that the money order could be reissued. Sounds simple enough but moneygram gave him a hard time, transferred him around over 12 times and even hung up 3x after 30 mins on the line explaining to multiple technicians. Low and behold 2 hours later we were finally able to get the transaction voided and reissued the shift supervisor Dyllon was AWESOME, he stood patiently and went through each step over and over never losing his patience or professionalism. Any other employee would have gave me a simple "come back tomorrow " but he didn't give up and refused to let me leave without my money in hand! CVS could use more employees like him that are willing to go above and beyond their jobs to make sure a customer leaves happy even on a Friday night when we should all be out having a drink. Kudos to Dyllon and a million thanks for all your patience and help, I will definitely be going to this location loyally.
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December 2016 by Stephen K.
I was in CVS to pickup photos I had developed. When I went to pay there was no cashier on duty. A lady told me I had to use the machine to pay. I'm 72 years old and have no idea how to use these machines. There was no one there to help me so the lady tried to help me. She was older then me and also was confused about how to work this machine. I got so aggravated because I felt like a fool standing there helpless. Finally a staff member came over and started showing me how to pay. I told her just use my money and pay for the photos. She told me her job was to teach me how to use the machine. I told her at 72 I don't need lessons. She insisted that I had to do it myself. I got so pissed off, I told her to stick the pictures up her ass and I walked out. And I'm never going back, That store sucks anyway.
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October 2016 by maggie g.
Worst service ever seen,people are not friendly, even rude，low efficiency. Just go somewhere else.
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October 2016 by Ellen I.
Courteous helpful employees. Text message when prescription was filled minutes after placing the order. Yee haa no waiting as usual. Candy is always a PERK! lol
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August 2016 by George S.
Went to pick up a prescription at around 7:30 PM, and it took the young male clerk 3 times to get the name right. First, he said the prescription is not in yet. Then, he went back and asked around the pharmacists, and then returned a little bit later and said it will be ready at 9:14 PM. I said, OK, 9:14. I went around the store to buy a couple of things, and then remembered that the pharmacy closes at 9 PM. When I went back, the pharmacist said the prescription is not in yet, and that the young clerk had just left. So, if I hadn't been paying attention, I could have waited until after 9 PM to return to find out that the pharmacy was closed. I don't know where he got the 9:14 number, or how intentional it was, but it really sounds crazy to do something like that.
