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February 2024 by Storage NYC
Filthy dump!Rude employees.Extremely long wait time to pick up your package.Dude walks from the front of the building to the rear of the building to pick up the packages for every single person one at a time.
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February 2024 by Robert Mors
UPS strives to force its customers to use its automated service and to go online! Meanwhile, it promotes discrimination because some customers are ADA and can't waste their time pressing many buttons in order to satisfy its craving to save money. However, customers have no choice but to give up and forget it about their packages!
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February 2024 by MJ H
Just had a $2000 good sized package stolen from the UPS Maspeth facility. It was checked in, scheduled to be delivered, then suddenly went missing. Second time I have had something stolen from the organized Theft Ring operating out of that facility.
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February 2024 by Daniel Kong
Shout out to Ryan H. for helping get my Amazon package picked up! He knew there was a lot of complications and miscommunication. But ultimately, he made sure to have his driver come out after everything was done at night to make sure my package got picked up! I appreciate the customer service!
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February 2024 by Easy English
there is a parking lot and I got helped.
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January 2024 by Raymon Bruno
Great fast, convenient and friendly and reliable staff.
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January 2024 by Suger Ray
Better than usual UPS
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December 2023 by Destinee Suarez
Horrible place especially with this lady name Carla. I’ve been waiting for over 20 minutes to return a package just for this lady to harass me and call me stupid in Spanish and mumbling it underneath her breath. Mind you I am pregnant and trying to return something and she asking me unnecessary question like it a turn package for Amazon. It should be quick and easy. I ended up walking away and it was just a waste of time.
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December 2023 by Howa A
Very friendly and helpful place. Candy was nice enough to help my wife and me get the fastest and cost effect way to get package to destination
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October 2023 by A1-Biganinja NoRegretts music media production
The environment was outstanding the workers were on top of their game getting the mail to the new York customer on time truck. the workers inside the facility do an excellent job packing and organizing for the trucks to hit the streets to my opinion the workers that make sure the mail is packed and organized deserve a ?,% Respected over all drivers . No exceptions
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October 2023 by Ning Zhang
Give negative stars if I can. UPS has absolutely the worst customer service. UPS failed to deliver my package today insisting I have the wrong address when my history of orders on Amazon is this address. All my packages are delivered on time with Amazon, USPS, DHL except with UPS! The local manager was YELLING at me and insisting that I need to provide apt # when I live in a house, insisting I have a side door when I don’t, and continuing to ask for my floor number which doesn’t make sense. Im in a house! what’s so hard to understand? Am I supposed to hand hold your driver to my room to receive the package?? I asked for a delivery window and they can’t give me one. Asked them to call when arrived but said UPS don’t use phones like I’m sorry but this is 2023…It’s unacceptable and violation of your customer service commitment to yell at me that I wasted UPS’ time because drivers are paid $60/hour. Absolutely ridiculous and complete nonsense I had to deal with. Also no manners very very rude not sure how UPS is selecting their managers. This is so trash.
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October 2023 by Ahmad Inshan
It was a busy Friday evening before a holiday weekend and many folks were waiting for their packages as the drivers had not arrived yet. The staff were super helpful and polite with every customer even allowing them to wait inside the facility past the closing time.
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October 2023 by William H
Always helpful when I take things to be returned, I've never had any issues. Sometimes you may have to wait until they open , other than that everyone I've encountered that works here is very nice and helpful. This is where I bring all my returns.
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September 2023 by Jay Bee Bondoc
UPS is very unreliable, disorganized, and just a massive headache of a company. Our house caught on fire so obviously there wouldn’t be anyone to receive, before it was attempted I already called their customer service to hold it for pick up. They told us to go to this facility in Maspeth, there they sent us to another facility, then they told us the package is in a truck, and so on, and so so. Their system is so broken, they can’t even track a package! And the supervisor even told us that “there was no fire in your address” the driver went there and “don’t tell me how to do my job”. If you’re doing your job correctly, we wouldn’t have this problem. Avoid UPS at all cost.
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August 2023 by Debi Sule
The drivers are too lazy to deliver your packages so they just leave a note on the door telling you to pick up your packages at the office. They don’t even care if it’s going to languish in a hot warehouse over a long weekend and the items are perishable!! It’s happened for flowers and for a birthday cake!?!
