lacking, banker spent about an hour attempting to open account and couldn't get it done - no knowledge of protocol, not a difficult request and she couldn't do it nor did she have the etiquette to handle the situation appropriately, maybe take your banking needs to a different branch
About Citi ATM
Citi is a financial services company, which offers a range of financial products and services, including Citi’s digital banking services, mortgage products, personal loans, and small business banking products and services, Citi Cards’ credit card offers, and Citi Personal Wealth Management’s investment products and services. Deposit and Lending products are offered by Citibank, N.A. NMLS ID 412915 Equal Housing Lender and Member FDIC.