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March 2023 by Elizabeth Vidas
I would like to give a big Thank You to Steve and George for going the extra mile to help!I’ll try to make a long story short…my Dad recently passed away. My Mother wanted to BBQ but was overwhelmed with Dad’s big barrel charcoal grill. I went in last weekend to purchase a small gas grill for her. I drove my Dad’s pickup truck and went to Ace in Massapequa Park to buy “the perfect grill” for my Mom.Steve came right over and showed me all the grill options. I chose a weber gas grill. Steve said they don’t keep many grills in stock and they didn’t have it, but would order it for me. I explained I needed it today & asked if the floor model was In perfect working order for sale. Steve said yes!Him and George came right outside and not only out the grill into Dad’s pickup truck, but also showed me how to work the back hatch and cover.I got the grill to Mom’s house and noticed it was missing the ignition.I went back to the store, Steve took all my information showed me what to look for on the grill to take pictures for him to figure out what part was missing.Steve even called into the store on his day off to make sure my issue would be fixed.George came out to Mom’s house yesterday, installed the part and made sure the grill was “perfect” for Mom!Thank you Steve and George!You helped us, educated us, and made sure we had an excellent experience!!Thank You Costello’s Ace Hardware
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March 2023 by Elizabeth V.
I would like to give a big Thank You to Steve and George for going the extra mile to help!I'll try to make a long story short...my Dad recently passed away. My Mother wanted to BBQ but was overwhelmed with Dad's big barrel charcoal grill. I went in last weekend to purchase a small gas grill for her. I drove my Dad's pickup truck and went to Ace in Massapequa Park to buy "the perfect grill" for my Mom.Steve came right over and showed me all the grill options. I chose a weber gas grill. Steve said they don't keep many grills in stock and they didn't have it, but would order it for me. I explained I needed it today & asked if the floor model was In perfect working order for sale. Steve said yes!Him and George came right outside and not only out the grill into Dad's pickup truck, but also showed me how to work the back hatch and cover.I got the grill to Mom's house and noticed it was missing the ignition.I went back to the store, Steve took all my information showed me what to look for on the grill to take pictures for him to figure out what part was missing.Steve even called into the store on his day off to make sure my issue would be fixed.George came out to Mom's house yesterday, installed the part and made sure the grill was "perfect" for Mom!Thank you Steve and George!You helped us, educated us, and made sure we had an excellent experience!!Thank You Costello's Ace Hardware
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December 2022 by Paul Averso
I’m not really someone who were needs a place like Ace Hardware often but when I do, I’ll make sure to visit the Massapequa location. I don’t know why, but for some reason, somehow they have the best employees ever. I feel as if each employee could be a CEO of a large company. when you come here you’re getting the best prices and you’re just getting the best stuff. would highly recommend.
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December 2022 by Sally McMahon
They need more workers. You cant find an associate to help you find something.
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October 2022 by Denis Darnaud
Great service, clean store. The staff is wonderful and professional. Good prices, nice sale tables.
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May 2022 by Edward Heim
This is a great store. Great selection and regular sales. More pleasant than a big box location.
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April 2022 by Jessica Bell
Good sized hardware store with lots of inventory. Can't go wrong for small projects and all those nicknacks
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April 2022 by Michele Paxson
Great store,everything neat and clean,and a worker by the name of Nick was sooo helpful and knowledgeable, he should get a raise....Better than home depot!
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March 2022 by Charles Murray
Meh. If you need some household item or nuts & bolts. A similar alternative to HD.
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January 2022 by roland provence
Excellent service ...workers know their inventory and are polite.
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November 2021 by Juanita Butler
They always have what I' m looking for. If I can' t find it; there is always someone available to point me in the right direction!
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October 2021 by Nick Roussos
Half the time you get a key made it doesnt work. The last time the guy put the blank in backwards, and i couldn't get in the house. The workers are pleasant but the manager George is nasty he yells in your face and wont exchange Craftsman tools that have lifetime warranty.
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September 2021 by Jarrett Hindsman (TheSpiderMatrix)
I work here and love being employed under Costello's Ace Hardware. A very together and well managed business. Great products. Easy shopping, easy online shopping, and great delivery of products. Items if needed can and will be built on site. If you have not yet, go and get your Costello's Ace Hardware experience.Jarrett H
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September 2021 by RB OCONNOR
visiting from FL very friendly and had exactly what i needed .
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September 2021 by Doug Shee
Beware prices on website are different than in store. They want you to order online then pick up in store to get the price. The store cancelled my order saying it isn't in stock. Walked into store and it's on the shelf.
