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“Yash I was terrific!! He was so patient with me trying to retrieve something I had lost. He took a lot of time explained everything to me, and I will be back very shortly to get myself a new phone and I will only come here.”
“Had a great experience at this store. All thanks to Angie. She provided excellent customer service and got me hooked up with the best deal available for me and my family. Highly recommend”
“Wow…. Just wow. I couldn’t be more satisfied with my visit. Thank you Jessica!!! If you have any questions, comments, or concerns, she’s your girl. Reading these reviews I see why the people love her!”
“Leroy demonstrated exceptional professionalism. He took the time to thoroughly explain the situation and exceeded expectations in his assistance. We appreciate Leroy's dedication and kindness.”
“John did a fabulous job. The representative that I first spoke to on the phone was horrible. I decided to the Syosset Optimum store. John had the ability to figure it out. He worked on my phone and fixed my issue!!”
“I’m one of those people who believe all the difference can be in the help people provide. At this T-Mobile store, everyone in the building was incredible. I was directly interacting with Victor R and I could not be more satisfied with his attention. His ability to explain what was going on and his desire to get my problem resolved were impressive. I can’t express how valuable this gentleman was and how incredible everyone in the store made all of the customers feel.”
“Joe is very pleasant and has good customer service! He is the best representative I've dealt with! He fixed a problem on my phone within minutes. Thanks Joe!”
“Had an amazing experience today at this store because of Jose!!
Yesterday, I upgraded my daughter's phone and had to pick it up at the Apple store, only to find out that the associate in a different store put the iPhone on my phone number instead of my daughter's.
Needless to say, we had to go to T-mobile to have the numbers switched to the correct phones. We happened upon this location and were lucky to get Jose to help us! Not only was he knowledgeable, he was patient, personable and extremely kind!
This store is out of the way for me, but in the future, I will definitely go back there for any issues I may have.
Thank you Jose!!”
“Natasha, the store manager, is absolutely incredible. She spent hours with us fixing a minor issue. She even stayed after her hours to make sure our phone worked and we were completely taken care of. I highly recommend this store!”
“Jaren helped me today and it was the best experience ever. He knew exactly what he was talking about and it was nice working with him! Thanks, Verizon, for hiring great team members!”
“I had been dealing with an issue with Verizon for the last 3 days, and every time I called customer service, I spent almost 2 hours a day trying to get it resolved with no real solution.
Then I came here and met Ms. Taylor. Honestly, she was amazing. She listened to the problem, understood exactly what needed to be done, and fixed it in literally a minute.
After wasting so much time on the phone for 3 days, I couldn’t believe how quickly she solved it. She was professional, patient, knowledgeable, and actually cared about helping me.
Verizon needs more people like Ms. Taylor. She turned a very frustrating experience into a great one. Thank you, Ms. Taylor, for making my problem go away so quickly. You are truly an excellent customer service representative!”
“Great experience. I had the pleasure of being helped by Taletha. She was professional, extremely knowledgeable, and truthful throughout the visit. I will continue to give optimum my business, as well as recommend to family and friends.”
“I have been billed for HBO max since April, although I dont have TV Service from Optimum. I have been unable to remove the charge from my bill, even though I have spoken with reprsentatives from Optimum. I keep deducting the $13.78 from my bill each month. If this is not cleared up soon, I guess i'll have to cancel my Optimum service altogether.Jack Horowitz”
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“Going store to store to find people who not only care but are also knowledgeable enough to fix any issue is a rare thing and today I think massapequa has got the right idea. Especially Moses, his ability to problem solve technical and billing issues can make such a difference”