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February 2024 by Nina Gordon
We needed a new mattress. We did a ton of research, and then we went to a well known chain mattress store, where we were greeted by an indifferent salesman and limited inventory. Depressed and frustrated, we went home and did more research, thinking we would just order something online... but buying a mattress without trying it out seemed risky. One of the brands we were looking at was available at Sleepworks, so we went to look at it.Jerry, the salesman who greeted us at Sleepworks, was incredibly accomodating and patient with us as he explained why the mattress we thought we wanted was not the best choice for us. He spent almost 2 hours with us and gave us quite an education in mattress types and construction, helping us to select the best mattress for our needs. He's a great salesman; he convinced us to buy the adjustable base and I'm glad he did.Delivery was fast and smooth - in fact, we had to put off delivery for a month due to COVID and other health issues and the folks at Sleepworks were very understanding, but once we were able to confirm a delivery date, the mattress and base were delivered and installed quickly and with no issues.If you are looking for a new mattress, this is the place to go!
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February 2024 by Shoshana Colon
Writing this review in the parking lot after having the most bizarre, anxiety inducing experience at a store.I came in upon opening on 2/5 for a twin mattress and the man who opened the store led me downstairs to a few options. I laid on the twin to see if it felt like the right size and inquired about a twin xl. He proceeded to tell me I didn’t need an xl because I’m short, the same size as his daughter so I’d be fine. I told him it felt a little small to me and ultimately it is up to me what feels right. He then showed me the plush and firm option and I said I definitely didn’t want the plush. He said it would be healthier for me to have the plush. I said it’s what I want and there are many studies out there and it’s all subjective. He proceeded to lecture me that because of my height and weight a plush would be factually healthier and I shouldn’t base my wants on an “old wives tale.” I was shocked at the level of tension that had built between us and wanted to respond to that but I felt so much anxiety and was so uncomfortable that I said I am leaving and he said “yeah I didn’t think it was gonna work, mattress firm is across the street.”It was one of the most awful experiences I’ve had in a store. It’s completely arrogant to tell someone what kind of mattress (or anything for that matter) would fit their needs best. And not to mention just extremely poor sales etiquette.
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February 2024 by Hallie C.
Sleep works was our first stop in the mattress search. I wasn't too keen on ordering mattress without testing it out and Sleepworks carried some of those brands (helix). I'm glad we went because we did not like the direct order brands - way too soft! Our salesperson, Joe had us test out several, showed us some clearance ones too since we didn't want to spend a boatload. We went with an Arctic glacier brand and it's been a dream! We purchased it on a Saturday and it was delivered Thursday. We sleep so well now being comfy (and we also got a great deal)!
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January 2024 by Matt Girschick
I hate mattress shopping and I’ve never left somewhere more confident in my purchase. Jerry, the salesman who assisted us, was impressively knowledgeable and did everything to help us find what fit us best. He let us take our time and fielded all questions we had thoroughly. 12/10 would recommend to anyone looking for a new mattress.
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January 2024 by David H.
Had a good experience. Greg was patient, let us try several options and guided me to the ones I had researched online ahead of time. Long story short, glad I tested several in the store rather than rolling the dice online. I tried the ones with good online reviews (e.g. Helix Moonlight Luxe) in the store and they were just not supportive enough except maybe the DreamCloud Hybrid which I liked but it does lack edge support (and cost less). Very happy we found the Eastman House Haven Extra Firm which is very supportive and has much better edge support so I went for it (King size). Delivery took 2.5 weeks, but all good. So far so good and I'm happy to say the wife also approves (I was worried). She says her back pain has gone away, which is much to my surprise. It is extra firm and took a little getting used to but has a nice small layer of cushion so it's not rock hard, but we don't sink in like the pillow top we had before. There is an ever so slight "new mattress" odor which I didn't notice at first, and I suspect it will dissipate over time. Happy with the purchase. I'm debating getting the DreamCloud Hybrid for the guest bedroom as it's half the price, but I think the Haven is better overall.
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November 2023 by leo tujak
nice salesman-tried to help us=we left a deposit on a mattress
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November 2023 by Michael Hiller
My wife and I ordered a Murphy cabinet bed with Joe's assistance and he was extremely helpful. The bed was delivered in a timely fashion and the delivery team was spot on. They opened up the packaging outside and carefully brought the bed down to our basement where they completed assembly and gave us clear instructions on its use. A great experience from start to finish. We would certainly use them again and highly recommend them.
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November 2023 by Mara Leonardi
Great, friendly, knowledgeable staff. We were helped by Greg, who explained the differences and benefits of all the materials and construction of each mattress we considered. Delivery guys were friendly, too.
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November 2023 by Edward
Cannot thank Greg enough. His patience and knowledge helped make an agonizing decision of which mattress to buy extremely easy.
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October 2023 by lori kusen
We just got our split king adjustable bed and mattress delivered. We love the bed! Salesman Greg was great with helping us make a decision on what to get. I would definitely recommend checking the store out if you were in need of a bed.
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September 2023 by Gina scotti
Words can’t say enough how wonderful Greg is at Sleep Works. Anybody at Sleep Works as well they are very compassionate about their customers. They are amazing with customer service. Their beds are great. If you’re thinking about buying a bed from Sleep Works don’t think any longer just invest it would be the best sleep of your life.
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September 2023 by Dominique Schulte
Pleasure to work with and delivered mattresses on time. Everything went smoothly! I would highly recommend to friends.
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August 2023 by Gina S.
I purchased the bed from Sleep Works. Best investment I ever did. If you are considering a latex bed.... Best investment I ever did.
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August 2023 by Lisamarie Kayola
I highly recommend! This is my 3rd purchase from this store! Greg was awesome! Friendly, knowledgeable and Worked with me to stay in my budget. I purchased a new mattress on the spot and and set up delivery. I won't shop anywhere else!!
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July 2023 by Lexie Gabrielle
Worst delivery service ever! I was told at the time of purchase that my order would’ve been delivered in 2 weeks. It’s week 3 now and it has only been a run around and tons of different information about my delivery time… they will even go as far as calling you to “check in” to pretend the order is out for delivery and NOTHING! THE ABSOLUTE WORST!!! Good job Bud ?
