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January 2024 by Ashur Morris
Great experience. Quick process. Salesperson name is Ozzy & he is very friendly and care to get you in the car that you want. Financial Manager is awesome as well. Highly Recommended dealership.
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January 2024 by Shazia Anjum
The biggest SCAM for a car dealership I have ever experienced. I have been leasing luxury vehicles for years and have never met LIARS like this. They will lie about anything to get you to sign the deal. Eric is soft spoken and plays nice just to lie in your face about the terms of the contract. ERIC, OZZY, JAMIE are scamming people. Would never recommend this despicable dealership
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January 2024 by Amna Farooq
ERIC AND OZZY and MANAGER JAMIE are complete SCAMMERS.These people have no moral compass and will lie straight out of their teeth in order to make a sale. I was ENSURED 3 separate times that I am trading in my vehicle as is, and would not have to pay another dime for it. They did this to make me sign the deal for an Audi, and I was slammed with a 5k bill after they went and returned the car to the original leaser?? AS A TRADE IN, they assured me “we are taking your car as is, any damage on it is no longer your problem”. Only for it to become my problem a month later?? I would not have signed this contract had they been TRUTHFUL. I am fully taking these con men to court. SCAMMERSERIC COMPLETELY LIES AND TAKES BACK HIS WORD. DO NOT DO BUSINESS WITH THESE COM MEN.
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December 2023 by Gary L DiClementi
We came to check out a 2024, Q7. We spoke to Jessica who was a very knowledgeable person about all Audi vehicles. After she tried to get us a 2023 Q7, we decided to purchase a 2024 and order it to our specifications. She was a pleasure to deal with. I would recommend Audi of Massapequa and ask to speak to Jessica.
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December 2023 by Jared Zimmer
Eric is a pleasure to work with! Never pressured me, showed me all options, and put together the most aggressive deal out of any dealer I spoke to. Do not hesitate to work with him on your next purchase.
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December 2023 by Calvin Ho
They wasted my time, came here from far away for 10k maintenance and I scheduled a loaner so I can drive my daughter to school after dropping off my car. They told me no loaner and no apologizes from Cathy the service advisor. Really unprofessional. I’d never give money to this place. Go to Lynbrook Audi is better. This location service department is HORRIBLE. Please don’t waste your time here
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October 2023 by Jill Rumfola
Went there Sunday of Columbus Day weekend and there were maybe 3 salespeople? One was working with someone at the desk, the other two with another couple who was leaving. No one offered to help us or ask to wait. The two salesmen then left the lot in cars so we headed outside to look at the cars. About 20 minutes later we head back inside and still only one worker. We decided to leave and as we were leaving the two other salesmen come back but didn’t wave us down as we left. I purposely went to this dealership based on their high ratings even though further from me. Very disappointed!
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September 2023 by C R H (Cee)
The people who work in this location are top-notch! The customer service is ALWAYS great, and Cathy is always on point and helpful. I travel 30-40 minutes away from a much closer Audi dealer to have the customer experience I get at this location.
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September 2023 by RONDA BACHENHEIMER
Excellent experience at Audi Massapequa. I have gotten my two previous Audis at two other dealerships. This one is by far the best. My salesperaon Roy and the manager Jamie were easy to deal wirh. Found the car I wanted within days and made the process so easy. And the price I got was $100 less per month than another Audi dealership for the exact same car.
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August 2023 by Carol Lanning
Hi , I recently had my Audi at Massapequa! The service I received was beyond professional.Starting with my phone call to her very spry. Happy and welcoming Felicia from there. I had a great welcoming committee with Cathy and Ziggy at the front. Dess that welcome you with smiles and anything they can do to help you with your issue.‼️‼️‼️ from there I had a terrific one of the best in Audi mechanic work on my car Matt . That explained in detail plus a video that he sent to me on what he did to my Q5. I couldn’t be happier at such wonderful caring people at Audi. Thank you again all Felicia , Cathy , Ziggy, and Matt.!
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July 2023 by Ronald Chan
Called inquiring about a car. Got their numbers asked if they could do better, was told something that wasn’t in my neighborhood of pricing. Told them it’s alright and tried to get off the phone. Salesman was persistent in getting my price, and hung up on me rudely after.Why ask? I knew the deal I wanted wasn’t going to happen with your dealer so wanted to part ways nicely. But the rude attitude burns bridges and gets bad reviews.If you want to pay msrp or higher, the type of service might be better here but if you’re looking to talk numbers don’t bother. Hopefully you don’t get the same salesman as the one who called me if you want to talk numbers.
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June 2023 by Larry Parente
Great service! Took my Q3 in for an oil change. Called on Friday and they were able to get me in on Saturday at 10am. Scott the service manager was friendly, professional and courteous. I was done in an hour. Will be back again!
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May 2023 by David Blitz
Very disappointing and unprofessional. Was trying to help a friend purchase the RSQ8. At first, everything was going great and seemed like the deal was a done deal. Within a few hours things soured, tons of excuses why they couldn’t do the deal. Was it the sales rep, the general manager, who knows as I couldn’t get a straight answer. Typical car dealers nonsense and my friend walked away from it.Now the owner responds looking to know how they can do better? Actually it’s very simple - honor the verbally agreed upon deal, period. Megan knows the deal that was agreed upon.
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May 2023 by Brian Cosgrove
“We don’t usually just let people drive the cars. Let’s sit and talk first”. That’s funny - I don’t sit and talk shop about a car I haven’t driven. Your assumption that I can’t afford the car lost you a qualified buyer. Nice guy but super disrespectful undertones. Guess I’ll go with a c43 or M340. Lol.
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May 2023 by Gregory Koster
I had a great experience working with Roy and Jamie in Sales. They seamlessly handled the end of my previous Audi lease, and got me into my new car in no time. Finance Manager was excellent too. Highly recommend! Thank you.
