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April 2024 by Judith S.
been purchasing my guinea pigs here for years. the staff at the baldwin ny store was great! sadly the one in franklin square closed down. very happy with the health of the animals..the care and follow up..also!..the customer service was great!
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February 2024 by Artie Ballz
Always a good store
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February 2024 by Robert McGuirk
Just okay did not have want I needed. High price on food
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February 2024 by Paul Carmichael
fOR THE FIRST TIME, STORE REPS WERE NICE AND SEEMED LIKE PET LOVERS
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February 2024 by Arlene Griemsmann
courteous customer service
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February 2024 by Samantha D
Manager is rude
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February 2024 by Natasha Moon
My puppy loves it here. They're friendly and they know your pet when you bring them in.
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January 2024 by Maddi Stone
They have a friendly staff and always have what I need!!
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December 2023 by Loretta Formes
I was there to buy supplies for our bunny. The store was neat and the staff was very friendly
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November 2023 by Denise
I was just in the massapequa location and I tried to purchase 2 cans of pro plan kitten chicken flavor and I was told it was recalled. Now if it’s recalled why is it still on the shelf, for sale? Seriously? As someone who spent 20 yrs in the pet retail business the minute a recall was issued/announced we stopped what we were doing took the info of the recall with us and went through whatever product it was with a fine tooth comb, twice if necessary and pulled it immediately and gladly took back product customers already bought. So please do your customers right and pull any recalled product off your shelves.
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October 2023 by James Balestrieri
Customer service was awesome. I didn’t get the employees name but she was very helpful!
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October 2023 by George Schmitt
In the past my 100 lb sheepadoodle was done in 3 hours. Today it took 6 + hr. I was told because he’s a big dog. This didn’t make sense because like I said previous times it took 3 hrs. last time for Petco.
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September 2023 by Sue Campbell
They had what I wanted, which was pre-treated water for tropical fish. I bought 2 jugs and was on my way.
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August 2023 by Dawn Madera (B4_Darkness)
Loved the employee who talked with me about toys suitable for my pitbulls. The cashier was unaware of the sale despite the flyer on the counter and store signage stating buy 2 get 1 free on KONG products we wait about 3 minutes until she can get some assistance at the register. The assistance that came proceeds to explain the sale is for KONG rubber toys and that neither the tennis ball nor toss ring are rubber and therefore aren't covered by the sale. That just didn't make sense to me and it wasn't (and isn't) stated in the advertisement....
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August 2023 by Jessica Marroquin
We LOVE Tara...she is sooooo good with our Luna girl! She is patient with her and always leaves her nice and fluffy and smwlling amazing!