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September 2023 by mike morehouse
Old lady at the desk mocked my spouse over the phone unprofessional and rude for no reason need better management
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June 2023 by Harold Gibson Jr
This company is never on time...they tell you what time you are going to be picked up and do not show up until 1/2 hour later and most dysfunctional.
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June 2023 by Dnt Car3
DONT WASTE YOUR TIME WITH THEN HORRIBLE CUSTOMER SERVICE AND THE OFFICE GUY IS THE WORST OF THEM ALL
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June 2023 by Tiffany Lake
Never on time.. Massena needs a reliable taxi company .
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June 2023 by Luimi Aybar
DONT WASTE YOUR TIME WITH THEN HORRIBLE CUSTOMER SERVICE AND THE OFFICE GUY IS THE WORST OF THEM ALL
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April 2023 by Luke S.
Zero stars the guy on the phone was very rude and says fuck you then and hung up sir go fuck your self and have a nice day
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March 2023 by Stacey Spencer
If I could give zero stars I would. We were supposed to be picked up at 845 from Clarkson Inn. First call I made at 9am, was told they were running 'a little behind'. Second phone call at 910, 'driver is almost there'. 9:25 phone call, driver in the village and will be there in less than 10 minutes. Long story short, we managed to get a ride with someone from the Inn and did not make it in time. We have now paid over $500 in additional fees to reschedule flights and get a hotel for the night in Boston. Do not use them. I'll be reaching out to the admissions office at SUNY Potsdam too so they will stop recommending them.
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March 2023 by Tara May
They aren’t very reliable, took them over 45mins to pick my dad up from PC and take him to HnR the fact the driver said 10 minutes he was coming from Sunoco…neither Sunoco take 30-45 minutes to get to PChopper from and with the medical rides they seem to have a habit of accepting the trip confirming with the client and canceling right after 3rd time this happened
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March 2023 by Stacey S.
If I could give zero stars I would. We were supposed to be picked up at 845 from Clarkson Inn. First call I made at 9am, was told they were running 'a little behind'. Second phone call at 910, 'driver is almost there'. 9:25 phone call, driver in the village and will be there in less than 10 minutes. Long story short, we managed to get a ride with someone from the Inn and did not make it in time. We have now paid over $500 in additional fees to reschedule flights and get a hotel for the night in Boston. Do not use them. I'll be reaching out to the admissions office at SUNY Potsdam too so they will stop recommending them.
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March 2023 by Stacey S
If I could give zero stars I would. We were supposed to be picked up at 845 from ******** ***. First call I made at 9am, was told they were running 'a little behind'. Second phone call at 910, 'driver is almost there'. 9:25 phone call, driver in the village and will be there in less than 10 minutes. Long story short, we managed to get a ride with someone from the Inn and did not make it in time. We have now paid over $500 in additional fees to reschedule flights and get a hotel for the night in Boston. Do not use them. I'll be reaching out to the admissions office at S*** ******* too so they will stop recommending them.
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February 2023 by Everett Hamton
Called for cost for 2 people to ride to Ogdensburg airport then next day they refused to take me there. Reason????
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January 2023 by Lori Trott
Always a great experience with this company. Drivers are very polite and help me as I am visual impaired. Just love these guys
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January 2023 by Deep Dhillon
Don’t use this company taxis. They are very rude and zero costumer service. They are thief, i use taxi from this company and they charged me 100$ just for 1.5 mile.
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November 2022 by Willow
If I could give a lower score I would. I am disabled, and had a Drs appointment,and used med cab via massena transport. When I was done which was only about 10 minutes, I called and they told me it would be an hour wait at least. I called back after an hour and was told they never scheduled a pickup so it would be another hour. Needless to say I ended up all day without a ride. Shame on you, I hope someone else starts a cab company, or we get ride share.
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November 2022 by xLivingDeadGirlx
If I could give a lower score I would. I am disabled, and had a Drs appointment,and used med cab via massena transport. When I was done which was only about 10 minutes, I called and they told me it would be an hour wait at least. I called back after an hour and was told they never scheduled a pickup so it would be another hour. Needless to say I ended up all day without a ride. Shame on you, I hope someone else starts a cab company, or we get ride share.
