Natural Nail

Hours: Natural Nail provides nail services including full sets, acrylics, and French tips. Customers report that their nails often turn out nice, amazing, and exactly as requested, with many leaving happy and satisfied. The business can accommodate walk-ins and last-minute appointments, getting clients scheduled on time. However, service can be slow, with a full set taking around two hours and sometimes a long wait between services. There are significant concerns about staff behavior. Multiple reviews describe an elderly worker with a hat being overly aggressive in pressuring a waiting customer to get her nails done, physically guiding her and insisting despite clear refusals, which made the customer uncomfortable. Other staff members have also been noted as rude to unhappy customers and unwilling to fix issues. Regarding nail quality, while many are happy, one customer experienced a pinky nail popping off entirely after just one week. The salon can be busy and short-staffed. While some find the service awesome and give five stars, others feel the company needs to address the consistent reports of pressured and uncomfortable customer interactions.

• 0.94 miles

  

  Studio 162 Full Services Salon Beauty Salon, Hair Salons

1. Massena, New York