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January 2024 by Dustin Hartley
Got a title shipped for me. No line. Had basic shipping supplies.
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January 2024 by Sherry Sharlow
Always friendly. No long lines. Very helpful with returns, labels, etc thanks!
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October 2023 by Jordan Zurbruegg
Great service.
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September 2023 by Teresa Saltsman
Katlyn is terrific! Took extra care in packaging my gifts. This place is always helpful, polite. Best service in Massena
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September 2023 by Claude Everton
Great place to pick up your shipment. Friendly and helpful staff.
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May 2023 by kyle deshane
Excellent customer service, very realistic ?
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January 2023 by Kevin Langlois
Unfortunately, the information here is incomplete. This location no longer will ship items for ups. We learned this when trying to send an item back to Amazon. Updating the information here would be very helpful to prevent others the same frustration.
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May 2022 by causticism
I only go here to drop off prepaid packages. But on the off chance I need more than that they're reliable and know what they're doing.
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March 2022 by Mark Snider
The Massena Ship it shop, in the persons of Keith, Joe/Jim, and Kristen were pleasant and most professional from the moment I walked through the door to ship through the recovery of my insurance claim. Nothing is easy and they stood with me and by me and will remain my and my offices GO TO shipper going forward!
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January 2022 by Leigha Burkhalter
Since my last review was deleted, I will repeat that this shop is the worst. The employees are rude, dishonest and the service is terrible. A package was shipped from this location and paid for well before Christmas. They claim that FedEx deemed it "unable to make the journey" so it couldn't be delivered. Finally got a call that it needed to be picked up and in order to deliver, would have to be paid for again. They claim they are not responsible for a refund and that is up to FedEx but FedEx was clear, The Ship It Shop took the money so they are responsible for a refund. Went to pick up the package and was told they had thrown it out but it was "magically" found in the back as soon as the attendant went to look. Ridiculous.
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October 2021 by Ronald LaTray
Staff is excellent Jim and Keith are always a great help to me. They are good at finding a box for your shipment. I had to send an item back to Verizon and had no box. They were quick with a solution and I left quickly.
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October 2021 by Quizmaster John
When the Walgreens in Potsdam said they wouldn't ship "biological materials" (smh zoom in enough and literally every package ever is covered in "biological materials") the Ship-It Shop said...you guessed it......SHIP IT
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July 2021 by Crystal M Green-Woodard
Don't do QR scans.
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July 2021 by Barry Monroe
I haven't had any issues here. The parking is terrible, but I can't blame the business for this. People like to drive through the parking lot to avoid the traffic light right in front. I usually only go here as a last resort because they don't scan drop offs into the UPS or FedEx system, and I like having a consistent chain of custody with shipments.
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July 2021 by Rick Peary
Excellent
