Transportation near Massena, NY

“The drivers are always friendly & don't keep you waiting too long even though they always seem to be short-staffed. They make sure you arrive at your destination safely. The only reason I am not giving five stars is I wish they had much later hours.”

“Melissa and David were both amazing with their kind and professional natures. They easily accommodated 2 bulky car seats and had them ready again upon our return from our trip. Melissa was responsive throughout booking and made the last leg of our trip enjoyable and stress-free. Thank you both!”

“I want to express my sincere appreciation and gratitude to Cornwall Transit. While I’ve had occasional issues in the past (such as late buses and fare increases) my most recent experiences have been overwhelmingly positive and deserving of a five-star review.

Most of the drivers I’ve encountered are kind, polite, professional, and respectful. They consistently ensure I get on and off the bus safely and help foster a welcoming environment for all passengers.

The stop I use most frequently is located at Shearer Avenue and Beach Avenue. Recently, I’ve felt extremely uncomfortable and unsafe at that location due to repeated negative interactions with individuals residing on the adjacent property. These encounters involved aggressive tones and rude comments that made waiting at the stop feel distressing.

When I reported this to Cornwall Transit, they took my concerns seriously, made me feel heard, and took steps to help ensure my safety. They also offered additional support if the issue continues. I’m truly grateful for how compassionate and responsive the team was in handling this situation.

Thank you, Cornwall Transit, for your continued commitment to keeping our community safe and supported.”