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January 2024 by Eddie Pasquince
Will never use this trash company ever again..I ordered fuel..and received a note from the driver stating to clean my yard of dog waste??..not 1 piece of dog wasteis anywhere near where they have to run the hose or by the fill..ever since they sold this company has gone down hill and would NEVER recommend them to anyone..did i mentionwe have 5 children2 of which are special needs and the very nasty receptionist literally said she dosnt care
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June 2023 by Lagosto
Used them for many years . Only a few minor issues - until today. Accidents happen - but having sloppy incompetent delivery persons is unacceptable.Oil all over my foundation, siding, ground , landscaping rocks and driveway . The smell has travelled 25 feet into my homeThen i was offered pitiful absurd excuses for something that never happened in the 35 years I've been in my home.REPLY TO COOKES:You and I have differing definitions of sloppy incompetence. I was given a bizarre excuse about oxidizing spiders in the vent pipe - while he was strongly pressing down on the same vent pipe.You stated that the owner offered to replace soil - I did not hear that .Perhaps fully remediating the oil spill and replacing the rocks in the hazardous spill zone might help .Other than that we very much differ in our definition of responsibility
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March 2023 by Brian O'Keeffe
I ordered oil this morning and was asked today or tomorrow, to which I replied I wasn't out but very low. Oil was delivered shortly after I called. Highly recommend! I have been using them since 2020.
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March 2023 by Alison A.
We have been using Alcus fuel for 20 years or more I think (I met hubs 15 yrs ago and he was using them before that). They always come when they say and are very helpful during any emergency situation. Just found that rite fire (I believe the proper spelling) took them over and they handled our 2 issues over the last weekend: we got a delivery Friday and when I came home I heard our burner going like crazy while the house was steamy ... came to find there was a crack in the extender tank plus 2" water in the basement. They were here to fix in 15 minutes (lucky they were form the road). They had all the parts and were done in under an hour! Unfortunately, the water in the basement must've done something to our propane water tank and it didn't work in the morning. They cane over 3 hours after I called at 7AM and fixed it in 20 minutes. Wonderful gentlemen with great manners every time! Thank you !!
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January 2023 by El Don Papo631
"DAWN" was an absolute nightmare to speak with about a delivery! She was nasty, disrespectful, uninformed and just plain ol rude! Never will I order oil from this company again because of that miserable receptionist! Worst customer service experience I've ever had
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June 2022 by T. Selmer
Been my fuel oil company for 10 years. They don't try to market you to death. You call, they deliver and you pay them. Best company ever.
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June 2022 by Kim Edwards
The only fuel oil company I will use … awesome staff.
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March 2022 by Tara Grandner
Ladies in the office are always a pleasure to speak with delivery driver Frankie is super friendly always a pleasure to see
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January 2022 by Mat Shapiro
Never have had a problem and a great deal always polite and courteous
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April 2021 by Glenn R.
So I get my fuel oil delivery which usually I only deal with maybe a few drops of it if any on the tank but this was ridiculous! The guy hooked up the nozzle but not tight enough, turned it on and then turned away to get my check taped to the door and the fuel oil gushed all over the place and by the time he saw that it was too late.He then proceeded to wipe it and spread it all over the tank with a dirty rag. My vent for the furnace is right above and when I got home I immediately smelled it in the house. I was able to clean it with simple green and get it looking better but the area still reeks almost as bad as the lousy service.I saw the whole thing from my video camera and was so disgusted. Time to go elsewhere!
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March 2021 by Benjamin Rizzitello
Not happy with theses guys. We have used them for over 20 years recently they lost the cap to the air vent, oil stains on my house and most of all they brought my landscaping light I called three weeks ago about repairs to the light and still no response. I'm sure if they delivered and I didn't pay they would be blowing up my phone to try and reach me.
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March 2021 by Josue Ramirez
they have bad service
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September 2020 by Donald Lesnak
Love this place so nice an friendly very professional
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March 2020 by Rodney Singletons
Very nice people
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February 2020 by Audit Everywhere
I have been using their services for over ten years. They have a great staff and very quick service. I ordered a delivery in the morning and they came the same day. I wouldn’t recommend anyone else. Give them a call.
