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“Eric was absolutely wonderful helping us today. Called over the phone and he found my pads and rotors in stock and checked the shelf. Came in and he came out to the car and checked the front brakes as well for me, which the pads were shot I wouldn’t have even known. He then helped me get windshield wipers. 10/10 customer service and experience i couldn’t of asked for better”
“I have the absolute worst luck in the world first some old lady hit my first Lexus nx then while I was parked another lady hit my new one I got this October while I was in my apartment with a U-Haul! I had my car towed to New Country Toyotas collision center and Adrian has been so wonderful. He has excellent customer service and makes sure your car comes bank looking better than new. Thank you so much Adrian and the service team at the collision center for making my life so much easier! I actually feel lucky to have yall working on my car.”
Auto Parts
Auto Parts
Auto Parts
“The first issue last summer was non matching colored brake calipers, whatever, returned and sorted out. After that the final straw was the Rear complete struts for my 09 rx350. Installed making noises in the pistons day of. When winter time rolls around, the cheap rubber mounts make every loud squeaking rubber sound imaginable, changing tune the colder it gets. Beginning to understand never put aftermarkets parts these days on your pride and joy, ESPECIALLY SUSPENSION PARTS. And good mechanics will lie to your face when it’s convenient for them, (gas-lit into believing the new noises were not the new complete struts). My genuine advice to this stores manager would be to go through inventory and throw away everything that is certified junk, for the reputation of the store. I’m still in disbelief a year later a company (not oreilly) made these complete struts and thought they were acceptable for any vehicle. Clearly were not tested in cold climates nor bench tested. I’m not even angry at O’reilly’s, just the fact I wasted money, turned my car into a circus mobile in the rear and ruined business with an otherwise decent mechanic, who i think is on account at this store.”