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February 2024 by Danny H.
worst mistake I ever made, I don't know where to begin, after first 2 or 3 deliveries came in the late afternoon, #4 was late and when I called to inquire was told that their drivers don't leave until 7pm! this can only mean one thing and I personally don't want my medication overnighting in some stranger's car or worse, their house, which could be dangerous, and after they confirm your phone number, they don't answer your calls anymore, I waited a full week receiving my prescriptions on the 7th not the 1st or the 2nd or the 3rd or the 4th, their website contains nothing but 1-star reviews (and a few glowing shill reviews of course) steer clear please
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April 2023 by Ana R.
Horrible customer service they never delivered the medication for 2 days even though they said they were going to deliver it at 7pm and I had to pick up the medicine for my boy myself they pick up the phone and make you wait definitely not recommended
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August 2021 by Spring F.
I called to verify that the dr called in a prescription for my mom they said it would be here after 7 pm never came I called 9 am next day they told me the driver ran late and didn't want to wake my mom if she was sleeping she said it's out for morning delivery 100 pm came I called back a different miserable lady answered toLd me I don't kno who told you that we don't have moring delivRey and then I called back they say the deliv man said he never had it it was in pharmacy pickup cause we always pick up I never been to that pharmacy in my life the 2 times I ever used them was a delivery I will never use them again and I will report them to who ever I need to
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May 2021 by Stephanie M.
The absolute worst. They let prescriptions sit for days until you call them. They had me listed under a completely different insurance than I gave them and tried to bill me a copay I wasn't responsible for paying. It's actually painful interacting with them. Save yourself the trouble.
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February 2021 by Susann F.
Absolutely disgusting way they do business! First of all, the delivery drivers have not only driven around for days with prescriptions, they have even left controlled substances in the doorway or mailbox for ANYONE to take them. They never ask for the co-payment and even during a pandemic, they continue to charge 'late fees' when not paid in full. I have paid all my co-payments yet still being billed for over $30 in 'fees'. My husband needs a prescription from his cardiologist and was told he owed $6 - never once has gotten a bill for - so they will not deliver! He has to do without this medicine now until he's off from work on Saturday to go down there - he will pay the $6 they claim he owes, get his heart medicine and no doubt flip about their holding him off from having it in his system. NEVER again will we send ANY prescriptions to them or their Pharmacy 112 when there are so many other druggists who treat customers decent.
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January 2021 by Diana R.
The customer service at Medford Chemist is horrible! My mother who has dementia receives her meds through them. For a couple of years they were delivered to my her door with no problem. I don't know what changed but all of a sudden they're unable to deliver meds to the door. Which is necessary because my mother can not be left alone. When I brought this to the attention of the person who identified herself as the "director," she was very unprofessional and outright disrespectful. She seemed very annoyed and she spoke over me. She was not interested in hearing what I had to say. She did not care that my mom can not be left alone. She even asked me, who stays with my mother when the aide goes to the bathroom! At this point I knew I was dealing with an unreasonable person and probably unstable. When the meds were delivered, the person who dropped off the meds repeated some of the terrible things to the aide that was said to me by the "director." This included the strong suggestion that I find another pharmacy. Well, needless to say, I will be looking for another pharmaceutical company that treats their customers with respect. I DO NOT RECOMMEND Medford Chemist.
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November 2019 by S J.
I am amazed at the transformation here and I am quite please. They actually have a Client or Customer Servicee VP for about a year that takes care of business. I work in Group Home industry and it is really important to have communication and service
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September 2018 by S B.
They have a pharmacy that is attached to them. Both Medford chem and pharmacy 112 are amazing. They care about customers. My son is special needs and has problems taken medicine. They flavor medicine for me all the time for a small up charge. In the past CVS has been disrespectful and un willing to help or answer questions. Am so happy I found this place. They even delivered medicine to my home!
