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July 2022 by Alan Prince
Great friendly service
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April 2022 by Blue Lavender
I've used Key for a long time and relocated my home branch from Batavia to Medina for convenience. Jacky was a wonderful manager, gave me useful and valuable advice, and I miss her. I've had only positive experiences with tellers. The new management looks a little grim, eyeballing incoming customers instead of smiling and welcoming them, but I haven't actually dealt with them yet.
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February 2022 by Eric Hackenberg
I would NEVER recommend this bank the cashiers at medina branch are fabulous but the branch manager or what ever you wanna call him has a very bitter and poor attitude. Very unprofessional and because of that I wouldn't tell any one to deal with key and albion office is hours are a joke they don't tell you details on what you can or can't do with certain types accounts and next thing you got all these surprise fees that oh nothing we can do we are switching to esl and been with key for 19 years enough is enough and taking 14 other customers with us .
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December 2019 by Brendan Sillick
Kind tellers in front and very accommodating, pleasant management staff. Jacky has always been patient and accommodating to our needs and Keegan is a great addition from the now-closed Newfane branch.
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October 2019 by Ken Brown
Whatever you do I would not recommended going to the heavy set teller with the short hair on the far left side. She has more than once messed up my deposits. Whether that be holding a check for over a week or putting money in my account when I said checking not savings or vise verse. She clearly doesn’t know her job along with being extremely rude and not pleasant to look at. I would either wait for a different teller or drive directly to another location so you don’t risk what I have dealt with multiple times.
