FedEx Ship Center in Menands, NY offers a range of services including packing supplies, boxes, and shipping options via FedEx Express and FedEx Ground. Customers can have shipments held for pickup or schedule residential deliveries with FedEx Delivery Manager. FedEx Ground provides cost-effective, guaranteed transit ground shipping that reaches more locations faster than UPS Ground. Customers have praised the center for its prompt and polite service, with staff members like Zeus going above and beyond to assist. The facility is generally clean and well-maintained, creating a positive environment for customers. However, there have been some issues, such as a package being delivered to the wrong apartment, sitting outside for hours and requiring refrigeration, which raised concerns. Additionally, the carts provided for heavy packages are often broken or difficult to use, and staff members sometimes stand by without offering help, making the experience less convenient. Overall, while the location provides helpful service and reliable shipping options, improvements in equipment maintenance and handling procedures could enhance customer satisfaction.
Zeus at this facility was so helpful and went out of his way to ensure I was able to receive my package at the facility after it was unable to be delivered. Thank you so much Zeus!
August 2024
My package got to the UK no problem and on time. Cost $280 to ship a hard drive, but this Center did a fine job getting it done.
March 2024
Ordered a very perishable item, came on time, I was in and out. The clerk was very nice and professional.
