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September 2023 by Chloe DeNuto
The office is closed and the storage units are issued by the 125 Broadway location. They raised my price by $10 after the second month but otherwise, great service and getting a card to enter after hours was really helpful.
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December 2022 by Jim A
Staff is very polite and caring. The fact that they provide you with a key fob quicker to open and close the gate while the business is closed is something I've never heard of. That being said I think they go above and beyond to accommodate their rentals.
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September 2022 by Jim Ashley
Staff is very polite and caring. The fact that they provide you with a key fob quicker to open and close the gate while the business is closed is something I've never heard of. That being said I think they go above and beyond to accommodate their rentals.
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August 2022 by Destiny Morris
This place never has any availability really however they are so nice. The guy helped me get movers to help with my move and he let me know that the Kingston location is potentially the worst location in the Hudson Valley. I appreciate that because he was open and honest
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July 2022 by chris g.
The incompetence is on a new level. This must have been their first time ever renting a trailer I swear. Never again. Prices are great but these people are the slowest. Don't come here.
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March 2022 by Elisabeth P.
I can say moving hasn't been an easy process and I'm thankful for everyone at the Menands-Uhaul location for making everything else simple. One they were so friendly to my puppy and so kind to me and assisted in every way possible.When I lost my key for my lock they went over every option with me and helped me find the best solution for my situation. Getting the unit was easy and if I needed a bigger one they located me where it was easy to switch unit size if I needed. An amazing team and also a fantastic facility. They serve the best customers soo of you're mean and angry don't come here. If you are having to move and need a skilled team to assist and guide you with ease then definitely choose Menndads.Also I'm from this area and I can say I've delt with all the uhauls and they are great but this location is taking the trophy for hitting every mark!!!I hope uhaul gives them a reward for their exceptional srvice!!
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March 2022 by Daniel Bazinet
Very good establishment to do business with. Mike was very helpful and professional to deal with !
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December 2021 by Dan C.
Great service! The truck I reserved was clean, fueled, and ready to go when I arrived for pick up. Very happy with the whole experience and I will definitely be returning the next time I need a truck!
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December 2021 by D. Cunningham
Great service! The truck I reserved was clean, fueled, and ready to go when I arrived for pick up. Very happy with the whole experience and I will definitely be returning the next time I need a truck!
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November 2021 by Shallyn Provedor
Very helpful staff very clean highly recommend if you need storage
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October 2021 by Sean G.
I am a travel ICU RN. I put all of my things that I take on my contracts in my storage unit, including furniture, because it's usually cheaper to get an unfurnished place than furnished. I carefully wrapped my couch in the uHaul green furniture wrap and plastic couch cover (which is a joke by the way, it's just a cheap plastic tarp). On the day I was moving my stuff out for a covid contract, I was greeted by a terrible stench of mouse urine and feces from my storage unit. There was dried mouse urine over my coffee table and dinning table and mouse droppings all over the unit. The mice ripped through my wrap and clearly made a home out of my couch!! I made a claim through the insurance, and they only gave me $520! I just bought the couch in April and by October it was destroyed. They only cover the cost of the item (not delivery fees), depreciated my couch by 10%, and took off $100 as the deductible. I invested over $1,200 into the mouse infested unit and couch and got less than half to cover the damage. Plus the insurance company is full of extremely rude people. Jeffery is just a terrible person. I was crying on the phone (because I really can't afford to get new a couch at this point, I'm starting a new covid ICU job and just moved my entire life hours away) and he sounded so exasperated with me. I understand that he has a crappy, dead-end job, but you'd think he'd still have a little bit of a heart. Nope, he's just awful. I spoke with his manager Christa who had an attitude at hello. Again, I understand that she is probably miserable because of her horrible job, but she is a customer service agent and a leader. The management clearly promotes this very abusive and rude toward customers. Safe Storage is cheaper and climate controlled (things I wish I knew before). Not once did they run into a mouse infestation on Storage Wars! Be careful!
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September 2021 by Davona heath
Very helpful
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June 2021 by Scott Masterson
Terrible customer service, will change your reservation without contacting you. Go elsewhere for better service
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May 2021 by Mommie aw
The salesman was very helpful
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March 2021 by Mike Sawyer
sign on the window said they open at 7am. rang the bell at 8:45,9:00 and 9:15am. Gave up and went somewhere else.
