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August 2022 by See B.
Though I have multiple issues about this S&S store at Merrick Mall the latest one I now finds me declaring I'll never step inside of this pathetic store ever again. I had a simple return, with receipt. Ahead of me was a gentleman conducting some transaction with the Customer Service woman. I heard the customer say a couple totally benign and light conversational comments during this, and then noticed that the Customer Service lady was quite rude to the customer with her attitude, words and actions. When that was finished, I proceeded to show her my return with receipt. I'm always courteous and polite myself, and want to be upbeat with store staffs. However, this woman was very rude and displayed a despicable attitude, talking to me like I was a filthy cockroach! I did complete the return, but by then I was gritting my teeth and steam was probably coming out of my ears. Although I am now retired, I have experience in customer relationship marketing including in retail business, and first rule is to be courteous and polite to all customers, because the corporate office doesn't want to lose business because some employee hates his or her job and has a horrible life (like customers' don't have problems also), and leaves the customer base wondering why they would shop here at all. I sometimes shop at two other Stop & Shops in the area, which I do like very much, but they are not as near to my home. None of them are stocked as badly, have as badly designed constructed access in and out, lack of shopping carts, and other problems as those in this Merrick store. And, none of them have rude grumpy discourteous employees like the Customer Service person I dealt with today. Now I'll just forgive and forget - but you've lost one long- long-time (a couple decades, probably) Merrick customer and his family today.
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August 2021 by Bojo ..
This is the worst grocery store in the history of supermarkets. They refused to get there Deli app ordering service fixed claiming it's their Wi-Fi which is ridiculous at all other Stop & Shops you are able to pre-order cold cuts. Their produce are filled with fruit flies. it's a disgusting filthy store
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April 2021 by Willma F.
Visiting from out of town, I went this Stop and Shop in Merrick, NY, dirty aisles, poor selection, RUDE STAFF. I walked outside and there was an old BMW convertible with no windows or back parked in a handicapped parking spot in front of the store. The car was playing loud music; the owner was nowhere in sight. Finally a Stop and Shop employee looked at me after I informed him he could not park there, he replied that " he worked there and could do whatever he wanted." The store manager, Jamie, came out side and commented "i was a problem customer", after just spending 200 bucks, a problem customer indeed. The manager did not advise her employee to move his car, but he finally did. He proceeded to spit at me with no mask on, what is going on with this company, I would like an explanation. This employee needs to be terminated. He also threatened to punch me in the face.
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October 2020 by Alicia C.
This location is very disorganized and the employees don't seem to know where anything is if you ask. For whatever reason the people who shop here are pretty rowdy too which is unusual for Merrick. Avoid this place if you can.
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June 2020 by Michael N.
Absolute crap. I placed an order over a week ago for my elderly father who's home alone and today before they were supposed to deliver it, they called him to say they canceled because there was a small protest on Merrick Ave. Guess what dudes? There are like 17 other streets you can take to get to him. Now, he has nothing and will have to go out, during a continuing pandemic and shop for himself. BAD, TERRIBLE, HORRIBLE job Stop and Shop. Now, we're just going to STOP. Garbage.
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April 2020 by Mike F.
This could be the filthiest worst run supermarket on Long Island. I get the inventory issue but the whole place is just disgusting
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March 2020 by Jack Falco
Terribly long lines for seniors only three cashiers open thanks for nothing stop and shop
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February 2020 by Robert R.
Pretty beat up looking grocery. Looks as if it is half-finished, especiallly the flooring. I prefer going to King Kullen down the road.
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December 2019 by Marcia M.
I had such high hopes for our new Stop and Shop, but alas, I was wrong. Poorly stocked (3 common items I went looking for today were out of stock), rude or indifferent employees ("do you have______?" "No we're out"). Did you check the back? Did you ask someone else to check the back? No and no. And this is not the first time Stop and Shop has been a disappointment. In comparing notes with my neighbors, we all sadly concur that the beautiful, well run local supermarket we all eagerly anticipated is a huge disappointment. Time to look elsewhere to spend my hard earned grocery money. Update: Even worse. Me:"Hi, do you carry ______?" 'Customer service': ""I don't know but if we have it it's in Aisle 4" Me: "Could you please check to see if it's an item you carry so I don't waste my time looking for something you don't have?" 'Customer service: "No". Ok...now I'm really done. Trader Joe's I'm all yours.
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August 2019 by Carolyn R.
If I could give zero stars I would Absolute worst service I normally go to Seaford haven't been to the Merrick one in years Needed help a customer service woman there was very nasty got annoyed with me and called me bi..h I complain to her manager of the store manager she said she'll talk to her but she can't get fired because she's protected by the union so I guess that means she can just talk to customers however she wants I called corporate and I plan on reporting them to the Better Business Bureau how dare they speak to me like that don't go there if you can avoid it
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February 2019 by Lauren F.
The WORST!!! I shop at a few Stop & Shops and this is the WORST because of MANY reasons:* Store is old with a bad layout and it's DIRTY* Almost every time I have shopped there, I found EXPIRED products that were on their shelves!!!! * The store manager Angelo should go back to school and educate himself on GOOD CUSTOMER SERVICE* Employee Marlyn at Customer Service is RUDE and discriminates against white people
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January 2019 by Sarah D.
This really is the worst Stop & Shop in the area. I've been here a few times and the selection is horrible, the produce section is always almost completely empty and rotten. I can't speak about the customer service, but the stocking and selection are terrible.
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October 2018 by Carlos E.
I hope this place is hiring and being run by special needs people. If not this place is a dump. Worst costumer service. Worst cashiers. Management really sucks. I only come here out of convenience.
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August 2018 by Rachel B.
Worst experience! Frank in produce was aggressive and unprofessional over grapes! He tried to intimidate me by staring at me then yelled at me for taking grapes out of the package. then yelled to his co worker that I didn't want to pay full price for organic grapes and to pull the container I opened and continued to talk about me and stare at his co worker after I told him to mind his own business. He then followed me over to the Mgr and stood there as I told the Mgr what happened then proceeded to fight w me, lie, and get aggressive with me. The Mgr did nothing as he yelled at me, except offer a insincere apology instead of telling the bully to walk away! I have never experienced this level of unprofessionalism, terrible management, aggression from a stop n shop employee before. Frank should NOT be working with the public and needs to be held accountable for his behavior, as the Mgr did NOTHING and didn't seem to think this type of behavior was inappropriate.
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July 2018 by Jasmine M.
This is absolutely the worst Stop&Shop location I have ever been to...everything is so difficult to find. On top of that some of the staff is absolutely insane. There was a tall skinny blonde girl at the self checkout that seemed if you bothered her from her staring contest with the floor she would lose it. As I was leaving the store, she went into my cart to take out an extra plastic bag that I mistakenly took into my cart while bagging my things. She grabbed it so quickly that she ripped my grocery bag causing my things to fall over. No apology or anything. I would much rather the baldwin location that carries expired things than deal with this location ever again.
