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March 2024 by R Midomi
I had the worst experience at this place. Pay attention to your charges and what you are being billed. The person I just dealt with was super deceptive and rude. She even denied the price shown on the website claiming she doesn’t know what it says on the site because she doesn’t manage it. So glad I was not trapped into a membership based on the reviews I’ve read. She denied what she initially quoted me and the discount she offered me if I signed up for a membership. And when I refused after asking multiple times, she went ahead and charged me a different price. So shady.
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March 2024 by Mary Krakoff
I had a membership and never had a problem with the therapist. However, there was a great deal of conversation outside of the room, making it difficult to relax.This happened on more than one occasion. Not only that, but when I said I wanted to cancel my membership, they challenged me and took a long time to provide me with the paperwork necessary to make that happen.I had a credit of a massage coming to me, and they never notified me that it had an expiration date. I always received a text prior to the other appointments. I was told there was nothing they could do to credit me for the massage. They withdrew money from my account for the massage as per the agreement. I am very disappointed and shocked by this unprofessional service.
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December 2023 by Clarymar
Massage envy is a scam. Don’t purchase any gift cards or subscribe to any of their monthly subscriptions. Do your research first they have a bunch of BBB reports. All locations, dates, are always unavailable claiming to be over booked. I purchased a $210 Giftcard for a friend who could never book an appointment. When you call over the phone and ask to be booked they require your personal debit and credit card information on file .. I asked if they can secure the slot by using the Giftcard and they said No they refuse to make an appointment ( which makes no sense because we bought the Giftcard from your location) it’s $200 down the drain and this business needs to be closed down !
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November 2023 by Michael Kaiser
Great massage I went after work here. They were very nice at the front desk and my masseuse did a very nice job considering how tight my neck and back were.
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September 2023 by Simone
Andreas, who I have worked with several times, continues to be an amazing therapist. Eli is also exceptional at relieving the tension in my shoulders. Unfortunately, the front desk is a pain to deal with. And to make matters worse, they have now outsourced customer service to a centralized call desk, that has been unable to assist me, on more than one occasion. Which then forces me to speak with the front desk at Merrick. There is 1 individual that actually has appropriate phone etiquette, I wish I remembered her name. I also have attempted avoiding the front desk by using the online system. This has also been a failure. I have logged in and booked an appointment, only then to be told the system made an error and double booked, this has happened twice. Andreas is the only reason I continue to frequent this establishment. I was also harassed by the police, while in the parking lot.
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July 2023 by Mecca Gibson
Quiet Quaint. Atmosphere nice. My masseuse was scared to put the pressure on.. Idk maybe I need a hard one I chose medium but I'd rather be comfortable than anything else. Ummmmm idk they deserve 3 stars.
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May 2023 by Michael Galicia
My first massage, and I'm hooked. Big questionnaire to make sure you're comfortable and healthy enough for a massage. A lot of concentration on your needs as a client, which I appreciated. Janet was wonderful and really knew her stuff. The entire staff was very accommodating and professional.
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April 2023 by k scott
I've been coming to this Merrick location for at least 5 years with appointments scheduled monthly. My last 4 months have not been pleasant as at least 2 out of 4 appointments were canceled the day before or the day of (FRUSTRATING). I understand that emergencies happen and rescheduling with a therapist that works with my schedule has been impossible. The worst part is me leaving messages for a call back from the manager which I'm guessing have just been ignored. Not happy with them right now. Service was good but now it isn't.
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March 2023 by Corinne Dipalo
Lillie is amazing! She made me feel so comfortable and was very knowledgeable! I left feeling more relaxed than I ever have from a massage! Highly recommend!!!
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March 2023 by Fi Fortunatti
The only location available for 2/18/23 10am appointment.Masseuse (Andreas) was late, the location called 20min prior to say masseuse was going to be 15 min late would it be ok for me to wait. I said it’s fine I was on my way and would arrive at 950am. As I was approaching, they called back (18 min after first call) to say masseuse would be 30min late so closer to 1030am therefore the birthday girl’s massage was canceled so other appointments were not to be delayed by their lateness.I found this to be very unprofessional and unfair. Trying to accommodate on a different day was also not feasible as the drive was over an hour to this specific location.Nothing else was offered for the inconvenience.Would not recommend this location.
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February 2023 by valentina damato
Such a great experience at Massage Envy in Merrick. Very clean. I left feeling stress free and very relaxed, it was just what i needed. Cathy is fantastic, can’t wait to visit with her again!
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February 2023 by Hayden Wool
Nicole is great. Janet is as well. Kathy too. No question. However my wife and I remain very disappointed and dissatisfied with the lack of available appointments. Putting our memberships on hold while we use them up doesn't solve the problem. Nor is the 20 fee appropriate! The place needs to hire more staff. Plain and simple. Is that easy - no but it is the answer. The people that you have there are all very nice. Top notch but you don't have enough therapists and it may lead us to look elsewhere.
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February 2023 by Kristen Kavanagh
I had a wonderful first experience here! Cathy did an excellent job and the front desk staff were very friendly. The facility was also very clean!!
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February 2023 by Ellen Devenuto
Booked an appointment months in advanced. When arrived I was told my appointment will need to be rescheduled because the therapist called out sick. I rebooted again and received an email two weeks later that we need to reschedule due to the therapist not going to be able to come in for that appointment. Very dissatisfied and not handled correctly by management.
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February 2023 by Kimberly Smith
Bad….. she wouldn’t shut up the entire massage. I left stressed with anxiety from spending an hour with her. Not to mention she barely touched me. Never addressed my lower back. Oiled me up like freakin turkey. No aroma in the room just her big mouth.